Director of Admissions (RN)- Hospice

VITAS Healthcare•Newark, NJ

14d

About The Position

A program senior leadership role responsible for leadership, strategy, customers, analysis and knowledge management, workforce, operations, and results for the Admissions Department. The Director serves as an expert and resource on admissions standards, policies, procedures, and industry practices. The position reports to and is managed by the Program’s GM. The Director develops the leadership skills of nurses, liaisons, program schedulers, and other admissions staff through training, coaching, mentoring, and role modeling in remote and face-to-face interactions. The role collaborates with National, Division, Region, and Program leadership to improve program performance, quality, and growth; supports the rollout and sustainability of organizational initiatives; and leads by example through field coaching, account development, and community activities. The Director oversees admissions strategy, customer service, process improvement, workforce practices, operations, compliance, and performance results. The role supports a positive culture of growth and development and a collaborative approach to achieving admissions-related goals and metrics.

Requirements

Five or more years of nursing experience preferred.
Three or more years in a leadership or management role preferred.
Ability to work on multiple assignments simultaneously.
Knowledge of industry policies and practices.
Ability to motivate and develop others.
Ability to communicate tactfully, verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
Technology proficiency and ability to adapt to new products and learn new technologies, including Excel, MS Teams, OneNote, SharePoint, and PowerBI.
Experience developing strategies and solutions to improve Admissions performance.
Ability to assimilate and analyze large amounts of data and information to identify business, quality, and training needs.
Bachelor’s degree preferred in nursing or business from an accredited college or university, or international equivalent.
Nursing license in the state or states where the covered programs are located is preferred.
Current RN license preferred.

Nice To Haves

Five or more years of nursing experience.
Three or more years in a leadership or management role.
Hospice admissions experience.
Bachelor’s degree in nursing or business.
RN license in the state or states where the covered programs are located.
Current RN license.

Responsibilities

Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through training, coaching, mentoring, and role modeling.
Collaborate with National, Division, Region, and Program leadership to improve program performance, quality, and growth.
Ensure successful rollout and sustainability of national, divisional, and regional initiatives within the program.
Lead by example through field coaching, account development, and community activities; create a positive culture of growth and development.
Maintain an active, actionable Admissions Department strategic plan in the system and support collaboration with other program departments to align strategies.
Develop a customer-service-oriented Admissions Department by identifying and responding to customer needs and wants.
Review program-related customer complaints and provide guidance.
Support and develop quality-improvement initiatives based on internal and external survey results and time in field.
Manage admissions-focused process-improvement projects and program admissions performance KPIs, including intake length and same-day admits, speed to referral and appointment, training completion and competency, program scheduler performance and quality, and operating budget targets.
Oversee adherence to workforce standards and performance for training, staffing, recruitment, and retention.
Manage field coaching, required and ad hoc training completion, training needs analysis, professional development, and group presentations.
Oversee demand-based scheduling, productivity, account development during working hours, and schedule creation.
Monitor recruitment initiatives, evaluate FTE efficiency, and ensure timely job posting and hiring.
Develop, implement, and monitor retention initiatives; support staff, provide regular feedback through field coaching, and implement company retention activities.
Ensure compliance with required admissions duties and training materials.
Oversee daily, weekly, monthly, quarterly, and annual audits; participate in monthly program, region, division, and national meetings.
Manage budget, operating expenses, and performance.
Support collaborative achievement of program, region, division, and national admissions goals, KPIs, and metrics.