Director of Acute Care & Field Operations
About The Position
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. The primary position purpose is to provide strategic and operational leadership for community-based and diversion programs, ensuring consistent service excellence, optimizing patient access and throughput by diverting individuals from higher-acuity services, and embedding a culture of critical risk assessment and mitigation across all field-based teams. This role serves as a key driver of organizational excellence, focusing on the development and mentorship of manager-level leaders while fostering a high-performance culture. The Director is responsible for maintaining financial and contractual health, building strong community partnerships, and ensuring stable staffing and morale across all field-based teams. By aligning departmental goals with organizational objectives and promoting collaborative problem-solving, this position ensures the delivery of high-quality, sustainable care that reflects our commitment to client-centered service and operational reliability.
Requirements
- Minimum of (3) years of progressively responsible crisis management experience
- Minimum of (2) years of leadership or supervisory experience
- Experience overseeing multi-site operations and teams
- Valid driver’s license and ability to travel between agency locations
- Ability to effectively communicate verbally and in writing with staff, leadership, contractors, vendors, regulatory agencies, and community partner
Nice To Haves
- Preferred experience in healthcare, behavioral health, or multi-site and community-based service environments
- Demonstrated experience in operational leadership within high-acuity behavioral health or crisis care settings
- Expertise in managing integrated care models, specifically community-based diversion and short-term crisis stabilization
- Strong understanding of regulatory compliance requirements and safety standards in crisis services
- Strong leadership, organizational, and problem-solving skills
- Strong communication and collaboration skills
- Ability to manage multiple operational priorities in fast-paced environments
Responsibilities
- Standardize workflows, processes, and clinical protocols across all community and diversion programs to reduce variability and ensure consistent, reliable execution.
- Strategically manage and optimize patient flow and resource utilization within diversion programs to reduce avoidable hospitalizations and facilitate timely, effective transitions to lower levels of care.
- Ensure all field-based and community programs meet quality, safety, and regulatory standards, with a proactive focus on risk assessment and embedding critical decision-making in off-site teams.
- Build and maintain strong, collaborative relationships with key community stakeholders (e.g., courts, law enforcement, healthcare partners) to strengthen referral pipelines and enhance the system’s overall community impact.
- Ensure stable staffing, high team morale, and professional development opportunities for all community and field-based personnel.
- Recruit, develop, and retain a highly skilled and resilient clinical team specialized in crisis intervention and high-acuity behavioral healthcare.
- Provide supervision, coaching, and performance management for staff, establish department goals and accountability standards, support staff development and operational consistency across crisis functions.
Benefits
- Healthcare coverage for employee and qualified family members
- Generous vacation, paid holiday and sick leave policies
- Access to Employee Assistance Program services
- Agency-funded retirement plan with contributions equal to 5% of compensation
- Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
- Agency-funded life and disability insurance program
- Financial incentives to further employee education
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What This Job Offers
Job Type
Full-time
Career Level
Director
