Director of Accounts Receivable

Actabl•Denver, CO

4d•$150,000 - $170,000•Hybrid

About The Position

We are seeking a highly experienced and operationally minded Director of Accounts Receivable to lead and optimize our global AR and billing function within a complex, multi-brand SaaS environment. This role will be responsible for ensuring operational excellence across high-volume billing, collections, and customer account management processes. The Director will bring deep subject matter expertise, strong leadership capabilities, and a data-driven approach to scaling systems and processes that support continued enterprise growth. The ideal candidate has a proven track record operating in sophisticated, multi-entity organizations and is adept at driving efficiency, improving cash flow performance, and enhancing the overall customer financial experience.

Requirements

10+ years of progressive experience in Accounts Receivable, billing operations, and cash applications within enterprise SaaS or recurring revenue environments. Accounting experience is a plus
Demonstrated success managing complex, high-volume billing operations across multi-entity or multi-brand organizations
Proven leadership experience overseeing and building distributed and international teams, including layered management structures
Deep expertise in collections strategy, DSO management, and cash flow optimization
Strong knowledge of sales tax compliance and billing governance in a multi-jurisdictional environment
Advanced proficiency in Excel and experience working with large-scale datasets and financial reporting
Hands-on experience with Salesforce, merchant/payment platforms, and ERP systems (Sage Intacct preferred)
Track record of driving process transformation, automation, and operational scalability
Excellent customer and executive communication skills and ability to influence cross-functional stakeholders
You apply strong critical thinking when working with AI-generated output. You know how to check for accuracy, identify bias or gaps, and validate results before relying on them. You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.
Strong communication (both written and verbal), negotiation, customer service, and interpersonal skills.
Data analysis, attention to detail, financial software proficiency, and problem-solving abilities.
Billing and collections experience.
Knowledge of Salesforce as well as other ERP and billing related systems.
Deeply analytical with strong Excel experience and skillset.
Comfortable with large data sets.

Responsibilities

Team Leadership & Organizational Management Provide leadership and oversight for a distributed and global Accounts Receivable organization of >10 team members Establish and maintain a high-performance operating model, including defined KPIs, SLAs, and accountability frameworks Develop talent bench strength and ensure appropriate organizational design to support scale
Enterprise Billing Operations & Governance Oversee end-to-end billing operations across five distinct brands Ensure accuracy, consistency, and compliance in all invoicing activities, including proper application of sales tax and adherence to contractual obligations Ensure standardized and documented billing policies, procedures, and internal controls to support audit readiness and scalability
Process Optimization & Operational Excellence Lead initiatives to streamline and modernize billing and AR workflows, with a focus on automation, efficiency, and scalability. Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness. Identify and eliminate process inefficiencies, reduce manual intervention, and improve cycle times across billing and collections Implement best practices aligned with enterprise SaaS and recurring revenue models
Collections Strategy & Cash Flow Performance Own and execute a comprehensive collections strategy aimed at reducing Days Sales Outstanding (DSO) and improving cash conversion Utilize data-driven insights to proactively manage aging portfolios, identify risk, and prioritize collection efforts Partner with Sales and Customer Success leadership to drive alignment on escalation management
Customer Experience & Service Delivery Establish and enforce service-level expectations for billing-related inquiries, ensuring timely and accurate resolution of customer issues Drive continuous improvement in response and resolution times for billing tickets and escalations Promote a customer-centric approach that balances operational rigor with relationship management
Cross-Functional Alignment Ensure alignment between billing operations and contract structures, pricing models, and customer lifecycle events Work with the Accounting team to support revenue recognition, audit processes, and compliance initiatives as required
Systems, Data & Analytics Ensure an optimized and effective utilization of AR and billing systems, including Salesforce, ERP platforms (e.g., Sage Intacct), and merchant/payment solutions Establish robust reporting and analytics to provide visibility into key performance indicators (DSO, aging, ticket SLAs) Leverage advanced Excel and data analysis capabilities to manage large datasets and inform strategic decision-making

Benefits

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents