Manager of Accounts Receivable

CSC • Wilmington, NC

2d • Hybrid

About The Position

We are seeking an experienced and results‑driven Collections Manager to optimize the collection of outstanding receivables. This role oversees a team of collection specialists, partners closely with internal departments to drive continuous improvement in cash flow and customer experience. Some of the things you will be doing:

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of collections or accounts receivable experience, including 2+ years in a leadership role.
• Strong knowledge of collections and dispute management processes.
• Strong communication, negotiation, and conflict‑resolution skills.
• Proficiency with ERP and A/R systems.

Nice To Haves

• Experience in a high‑volume and customer centric environment.
• Experience with SAP or Oracle

Responsibilities

• Team Leadership & Management Lead, mentor, and develop a high‑performing collections team.
• Set individual and team goals, conduct performance reviews, and manage training programs.
• Oversee daily workflows to ensure productivity and adherence to established processes.
• Collections Strategy & Execution Manage all collection activities including customer outreach, dispute resolution, and payment negotiations.
• Monitor A/R aging and implement strategies to reduce delinquency and improve other key performance indicators.
• Review complex, at‑risk, or escalated accounts and approve recommended collection actions.
• Cross‑Functional Collaboration Serve as the primary escalation point for customer account issues.
• Work closely with Billing, Cash Application, Sales, and other partner teams to resolve disputes and improve end‑to-end processes.
• Maintain strong customer relationships while upholding company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees