Director of Account Management

AFC Companies • Tampa, FL

2d

About The Position

Build the Team That Turns Customers into Long-Term Partners
AFC Transport is growing, and we're looking for a strong transportation leader to build and lead the next generation of our Account Management department.
This is not a traditional customer service position. The Director of Account Management will own customer retention, account growth, relationship development, and team performance across AFC's asset-based trucking and freight brokerage business.
You'll have the opportunity to create structure, develop people, strengthen major customer relationships, and directly influence the growth of a transportation company with ambitious plans for the future.

Requirements

• 7+ years of experience in trucking, logistics, or freight brokerage
• 3+ years leading an Account Management or customer-facing team
• Strong knowledge of transportation operations and customer expectations
• Proven record of retaining and growing major customer accounts
• Experience managing customer issues in a fast-moving transportation environment
• Ability to understand revenue, volume, margin, pricing, and service-performance data
• Experience leading structured customer business reviews
• Strong leadership, coaching, communication, and problem-solving abilities
• High level of ownership, urgency, organization, and follow-through
• Comfortable establishing standards and holding a team accountable
• Willing and able to learn new technology and operating systems

Nice To Haves

• Experience with both asset-based trucking and freight brokerage is strongly preferred.
• HubSpot experience is not required.

Responsibilities

• Lead, coach, and develop AFC's Account Management team
• Build a performance-driven department with clear expectations and measurable scorecards
• Protect existing customer revenue while finding opportunities for new lanes, locations, loads, and services
• Build strong relationships with customer decision-makers
• Develop growth and retention plans for strategic and at-risk accounts
• Conduct weekly account reviews and hold Account Managers accountable for results
• Lead business reviews with major customers and turn each meeting into clear action items
• Monitor service performance, pricing concerns, customer complaints, and account risks
• Work closely with Sales, Operations, Brokerage, Pricing, Billing, and Claims
• Step in quickly when an important customer relationship or service issue requires leadership
• Ensure customer information, communication, procedures, and follow-up actions are properly documented
• Use revenue, load volume, gross profit, and service data to make better decisions
• Provide leadership with a clear weekly and monthly view of customer health, risks, and growth opportunities
• Personally support AFC's most important strategic customer relationships

Benefits

• Lead and shape an important department during a period of company growth
• Work directly with AFC's senior leadership team
• Manage relationships across both trucking and freight brokerage
• Build processes, scorecards, and standards that will support future expansion
• Develop a high-performing team and future leaders
• Make a direct and visible impact on customer retention and revenue growth
• Join an entrepreneurial transportation company with significant long-term ambitions

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed