Director of Account Management

HASC PERSONNEL SERVICES INC•Pasadena, TX

3d•Onsite

About The Position

The Director of Account Management is a strategic commercial leader responsible for guiding and developing the Account Management team to strengthen existing customer relationships, identify new client opportunities, and expand HASC’s presence across current and emerging industrial markets. This role requires a proactive, externally focused leader who is energized by building relationships, representing HASC at industry events, introducing HASC’s business lines to organizations that may not yet be familiar with its services, and helping position HASC as a trusted partner in safety, training, occupational health, workforce development, and related solutions. Based in Pasadena, Texas, this is an in-office leadership position requiring daily collaboration with executive leadership, business development, operations, marketing, and technical teams. The Director will also travel as needed to support customers, develop new business opportunities, attend industry events, and represent the organization nationwide. The Director serves as a key member of the leadership team, balancing customer retention, business development, sales strategy, and operational execution to achieve company growth objectives.

Requirements

8–10 years of progressive experience in account management, business development, or commercial leadership within petrochemical, industrial, manufacturing, or energy sectors
Minimum 5 years of leadership experience
Demonstrated success growing existing accounts and acquiring new business
Experience negotiating contracts and managing strategic customer relationships
Proven success leading teams responsible for new client acquisition, market growth, and revenue expansion.
Ability to identify market gaps, develop growth strategies, and introduce services to organizations unfamiliar with HASC.
Valid driver's license required

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Lead, mentor, and develop the Account Management team
Establish KPIs, performance expectations, and development plans
Recruit, coach, and retain high-performing account management professionals
Foster a culture of accountability, collaboration, and customer service
Conduct performance evaluations and succession planning
Set clear expectations for proactive outreach, lead generation, relationship-building, and new client development across the Account Management team.
Coach the team on consultative sales strategies, market research, customer discovery, and effective follow-up with prospective clients.
Build a team culture that is externally focused, growth-minded, accountable, and comfortable representing HASC in professional and industry settings.
Use pipeline data, market intelligence, and customer feedback to guide team priorities and business development efforts.
Develop and execute strategic business development initiatives to achieve annual revenue and growth objectives
Proactively identify, qualify, and pursue new client opportunities within HASC’s current industrial markets, including petrochemical, refining, contractor, manufacturing, construction, maritime, and energy-related sectors.
Build relationships with prospective customers and key decision-makers
Lead sales presentations, proposals, contract negotiations, and closing activities
Develop account penetration plans to increase market share
Actively represent HASC at industry conferences, trade associations, customer events, economic development meetings, and market-specific networking opportunities to build awareness, generate leads, and strengthen HASC’s reputation as a trusted business partner.
Maintain an active sales pipeline and accurate CRM forecasts
Oversee strategic customer accounts to maximize retention and growth
Develop executive-level customer relationships
Lead account planning and executive business reviews
Drive cross-selling and upselling opportunities
Resolve customer issues through cross-functional collaboration
Partner with operations and technical teams to deliver effective customer solutions
Coordinate internal technical resources to meet customer needs
Support complex solution development and continuous improvement
Develop annual business plans and revenue growth strategies
Analyze market trends and financial performance
Prepare executive reports, forecasts, and presentations
Maintain CRM integrity and participate in budgeting
Lead the Account Management team in identifying and pursuing new clients within industries and markets currently served by HASC.
Build and maintain a strong external presence by attending industry events, association meetings, conferences, customer forums, and networking opportunities in key markets.
Represent HASC as a trusted resource and business partner to organizations that may not yet be familiar with HASC’s services, value proposition, and full range of business lines.
Identify emerging market opportunities where HASC’s services could support organizational safety, compliance, workforce readiness, and operational performance.
Partner with executive leadership, marketing, operations, and technical teams to develop outreach strategies that support market growth and brand awareness.
Assess customer and market needs to recommend new service opportunities, business line growth, or expansion into adjacent industries.
Coach account managers on consultative selling, relationship development, market intelligence gathering, and professional representation of HASC in external settings.