Director of Account Management

Phamily • New York, NY

3d • Remote

About The Position

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

The Director of Account Management will lead and build the account management function that drives growth for Jaan Health’s client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health’s growth.

Requirements

• 10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting.
• 5+ years of leadership experience building and driving teams to hit revenue targets.
• Proven track record of managing complex, multi-stakeholder client relationships.
• Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics.
• Exceptional communication, presentation, and organizational skills.
• Ability to thrive in a fast-paced, high-growth startup environment with limited structure.
• Bachelor’s degree or equivalent experience
• Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews and drive revenue growth.

Nice To Haves

• Experience working in a health-tech or healthcare services growth company.
• Experience working with healthcare provider organizations.

Responsibilities

• Take accountability to drive revenue growth across existing clients to achieve the Company’s revenue targets.
• Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion
• Lead and develop the account management team, setting direction, building processes, and coaching toward high performance.
• Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism.
• Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion.
• Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones.
• Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps.
• Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business.
• Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk.

Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time, Up to 9 sick/wellness days to prioritize your health and well-being, 12 paid company holidays throughout the year, 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Director