Director of Account Management | The Points Guy

Red Ventures•New York, NY

3h•$162,500 - $220,000•Hybrid

About The Position

The Director of Account Management leads the strategy, performance, and execution of The Points Guy’s partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals. The role manages a team of Account Managers responsible for day-to-day partner engagement, renewals, and satisfaction, while personally growing TPG’s most strategic partner accounts. The Director connects partner needs with TPG’s internal strategy, coordinating with partnerships, editorial, performance marketing, and product teams to turn partner goals into business outcomes and revenue growth. The role is responsible for scaling partner relationship management to support partner success, retention, and sustainable growth. It combines strategic leadership, cross-functional collaboration, data-driven optimization, hands-on management of key accounts, and development of a partner-centric Account Management team. The position is based in New York, NY, with a hybrid schedule: in the office Tuesday through Thursday and remote on Mondays and Fridays.

Requirements

6–8+ years of experience in Account Management, Partnerships, or Customer Success.
At least 2 years of team leadership experience.
Proven success managing enterprise-level partner relationships.
Deep commercial and analytical acumen, including the ability to use partner and performance data to inform strategy and decisions.
Skills using DataBricks, Excel, Claude, and AI-native tools.
Strong communication, storytelling, and negotiation skills, with executive-level presence and comfort managing complex relationships.
Track record of developing talent and scaling high-performing, partner-centric teams.
Excellent cross-functional collaboration skills and experience working with editorial, marketing, and product teams.

Nice To Haves

Experience managing enterprise-level partnerships in travel, loyalty, fintech, or media.

Responsibilities

Own partner relationship strategy and performance across onboarding, renewals, growth, and expansion.
Personally manage and grow top-tier partner relationships through strategic reviews and value-driven recommendations.
Coordinate with editorial, performance marketing, and product teams to execute partner activations and campaigns.
Build forecasting, reporting, and optimization frameworks, using data insights to improve yield, conversion, and incremental partnership revenue.
Collaborate with affiliate networks and issuer partners on tracking, compliance, and alignment between content, conversion yields, and partner requirements.
Develop partnership materials, including pitch decks, proposals, performance summaries, and executive-level reports.
Identify and structure partnership models and activations aligned with partner goals and TPG’s content, audience, and monetization strategy.
Represent TPG at industry events and in partner discussions.
Develop playbooks and frameworks for renewals, performance reviews, and partner engagement.
Use data and partner insights to identify trends, forecast retention risks, and improve portfolio performance.
Serve as the senior partner escalation point and lead strategic discussions with partner executives.
Lead, coach, mentor, and develop the Account Management team; set goals, optimize performance, and ensure accountability.

Benefits

Health insurance coverage, including medical, dental, and vision
Life insurance
Short- and long-term disability insurance
Flexible spending accounts
Holiday pay
401(k) with match
Employee Assistance Program
Paid parental bonding benefit program
Flexible paid time off: full-time employees accrue 20 days annually for a full calendar year, increasing to 25 days after five years of service
Target bonus, included in the stated total cash compensation range
Equity, offered separately from the total cash compensation range