Director of Account Management
About The Position
As Director, Account Management, you will lead a high-performing account management team responsible for delivering an exceptional post-sale client experience across a portfolio of corporate travel accounts. You will strengthen client partnerships, drive retention and long-term loyalty, and ensure clients realize ongoing value from their relationship with World Travel, Inc. As a strategic leader, you will serve as a trusted advisor to clients, develop and coach your team, and partner across the organization to deliver outstanding client outcomes. You will help shape how World Travel, Inc. engages with clients after the sale by fostering consultative relationships, driving operational excellence, and identifying opportunities to deepen partnerships and support business growth. You will translate client needs into action, balance competing priorities, and lead a team that consistently delivers value to clients and the business.
Requirements
- Leadership experience in corporate travel management, consulting, account management, customer success, or a related client-facing environment.
- Successfully developed and coached teams responsible for client retention, service delivery, and relationship management.
- Skilled at building credibility with client stakeholders, including senior leaders and executive sponsors.
- Takes a consultative approach to understanding client needs and delivering meaningful solutions.
- Combines strong business judgment with exceptional communication and relationship-building skills.
- Comfortable using data and insights to inform decisions, solve problems, and improve performance.
- Gained expertise through professional experience, formal education, or a combination of both.
- Energized by developing talent, strengthening client partnerships, and driving continuous improvement.
Nice To Haves
- Candidates based in the Philadelphia area or remotely within the Eastern or Central Time Zones.
Responsibilities
- Lead, coach, and develop a high-performing account management team that delivers exceptional client experiences.
- Establish clear expectations, provide ongoing coaching, and support team members in client consultations, business reviews, presentations, and complex issue resolution.
- Build and maintain relationships with key client stakeholders, including travel managers, program leaders, and executive sponsors.
- Serve as a senior point of contact for strategic client discussions, escalations, and relationship management.
- Partner with clients to understand business objectives, identify opportunities, and recommend solutions that enhance program performance and business outcomes.
- Collaborate with Operations, Client & Consulting Services, Business Solutions, and other internal teams to ensure seamless service delivery and successful client outcomes.
- Leverage reporting, insights, and industry knowledge to identify trends, address risks, and support informed decision-making.
Benefits
- Flexibility of remote work
- Opportunity to build meaningful relationships through in-person engagement
- Accommodation available through the People Operations Department
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
