June 2026 Director of Account Management

Phamily Staffing - External Care Manager Roles • New York, NY

4d • Remote

About The Position

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.

Requirements

• 10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting.
• 5+ years of leadership experience building and driving teams to hit revenue targets.
• Proven track record of managing complex, multi-stakeholder client relationships.
• Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics.
• Exceptional communication, presentation, and organizational skills.
• Ability to thrive in a fast-paced, high-growth startup environment with limited structure.
• Bachelor’s degree or equivalent experience
• Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews and drive revenue growth.

Nice To Haves

• Experience working in a health-tech or healthcare services growth company.
• Experience working with healthcare provider organizations.

Responsibilities

• Take accountability to drive revenue growth across existing clients to achieve the Company’s revenue targets.
• Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion.
• Lead and develop the account management team, setting direction, building processes, and coaching toward high performance.
• Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism.
• Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion.
• Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones.
• Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps.
• Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business.
• Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk.

Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time, Up to 9 sick/wellness days to prioritize your health and well-being, 12 paid company holidays throughout the year, 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree