Director of Academic and Career Success (Director of Student Services)

University of Maryland•Baltimore, MD

4d•$103,400 - $105,000•Hybrid

About The Position

The University of Maryland, Baltimore School of Nursing (UMSON) is seeking a Director of Academic and Career Success at the Universities at Shady Grove in Rockville, MD. The Student Success Center offers academic and student programs/services related to nursing student academic success. The mission of UMSON is to develop pre-eminent leaders in nursing education, research, and practice. As a catalyst for creativity and collaboration, UMSON engages diverse groups of professionals, organizations, and communities in addressing local, national, and global health priorities. Together, faculty, staff, and students create a rich and vibrant working and learning environment where knowledge is created and shared. A passion for discovery permeates the educational process and advances the use of evidence as the basis for nursing practice. Accordingly, UMSON is recognized for its scientific knowledge, critical thinking, interprofessional teamwork, and profound commitment to the health of individuals and communities.

Requirements

Bachelor's degree in a related field.
Seven (7) years of progressive experience working with college students.
Four (4) years of work coordination, training, or supervision.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.
Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.
Knowledge of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.
Ability to maintain high standards with the work being performed and maintain understanding of emerging theories and trends in the field of student development and engagement.
Ability to respond to the unique needs presented by supporting the School of Nursing students and curriculum.
Ability to establish goals, structures, and processes necessary to implement a mission and strategic vision.
Possess strategic and analytical thinking skills with an ability to analyze data, solve problems, make decisions, and prioritize.
Demonstrated leadership, communication, customer-oriented skills, staff building and organizational skills within a complex and diverse organization.
Consultation and management skills.
Assumes personal responsibility for all outcomes; makes effective and timely decisions; and ability to effectively use technology, including excel, databases, and electronic scheduling.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Interprets and understands written information and is able to listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
Ability to network and interact, as well as support effective partnerships with key groups and individuals.
Ability to maintain confidentiality of students and information obtained.
Ability to work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others. Capable of interacting pleasantly and positively with others to meet customer expectations and provide follow-up with students.

Nice To Haves

Master's degree or additional certification in social work, counseling, student affairs, education administration or related field can be substituted for two years of experience.
Juris Doctorate can be substituted for three years of experience.

Responsibilities

Provide overall direction and leadership for all aspects of the Student Success Center’s operation; including the development, implementation, and evaluation of all student academic support and student services.
Creates a cohesive work team that works collaboratively to achieve unit’s goals. Oversees the recruitment, performance, and training of team members and continually reviews strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team.
Develop, implement, and evaluate strategic plan for office in alignment with the school’s strategic plan. Develops performance metrics to assure the Student Success Center meets quarterly and annual objectives.
Research best practices and foster improvements in school-wide policy/procedures related to student services, academic advising, student success, and student organization administration in conjunction with the Associate Dean for Student and Academic Services and relevant school and university leadership.
Collaborate with faculty from all departments as well as with upper level administrators within the school and university for setting budgets, and strategic goals and objectives for student retention initiatives, student support programs, student events, and other student services.
Collaborate with, and support, the Student and Academic Services staff in Baltimore and at the Universities at Shady Grove.
Oversees academic advising processes in Baltimore; advises assigned students and maintains student academic records and files to ensure they represent an accurate, complete and current account of student’s academic progress. Advising includes analyzing each student’s academic situation in order to develop and implement an individualized academic plan that promotes student success.
Manages communications and relevant reporting for school, university, and other outside entities.
Proactively represent the department through participation in campus and university or system wide meetings that relate to student services, retention, and/or academic success.
Perform other related duties as assigned, such as serving as an advocate and mediator on behalf of students.

Benefits

Comprehensive benefits package that prioritizes wellness, work/life balance, and professional development
Retirement program
Generous PAID leave package
Over 4 weeks of vacation accrued each year
15 paid holidays
3 personal leave days
Unlimited accrual of sick time
Comprehensive health insurance
Professional learning and development programs
Tuition remission for employees and their dependents at any University System of Maryland school
Flexible work schedules
Teleworking options (if applicable per job)