Director of Academic Administration and Student Services

University of Maine System • Portland, ME

1d • Onsite

About The Position

The University of Southern Maine seeks a student-centered Director of Academic Administration and Student Services to manage the day-to-day operations of the College of Arts, Humanities, and Social Sciences Dean’s Office. The Director works closely with the Dean, academic departments, faculty, staff, and student support teams to coordinate academic processes, help resolve student-related matters, and strengthen systems that support teaching and learning. The role requires independent judgment, discretion, strong communication, and the ability to balance competing priorities.

This is a full-time, in-person position based on the Portland Campus, with an annual salary of $58,000. Candidates must reside within a 90-minute commutable distance from USM campuses to participate regularly in on-campus activities and meetings and support the university’s student-focused culture. Responsibilities also include improving administrative workflows, supporting budget and scholarship account tracking, and supervising assigned staff or student workers as needed.

Requirements

• Bachelor’s degree.
• Three to five years of administrative or operational experience in a college, university, or similarly complex organizational setting, or an equivalent combination of education and experience.
• Experience in planning, analyzing, communicating, coordinating, and managing administrative operations.
• Must reside within a 90-minute commutable distance from USM campuses.
• Must not require visa sponsorship support.

Responsibilities

• Manage academic administrative operations, policies, procedures, course scheduling coordination, and catalog updates.
• Coordinate and track curriculum proposals, academic reviews, special projects, and new initiatives.
• Oversee Polymath Pathways coordination, including curricular, scheduling, and student-support needs.
• Manage graduation certifications, academic actions, student appeals, and other matters requiring Dean’s Office review.
• Provide academic approvals for standardized forms, including program and grade changes and course withdrawals.
• Respond to student questions and concerns and collaborate with advising, registration, and academic departments.
• Work with the Dean and Associate Deans to support undeclared students in exploring and declaring majors.
• Compile reports and analyze enrollment and academic data using MaineStreet and other University systems to support planning.
• Coordinate Dean’s Office communications, events, meetings, records, and operational logistics.
• Improve administrative workflows, support budget and scholarship account tracking, and supervise assigned staff or student workers as needed.

Benefits

• 13 paid holidays plus earned vacation time and sick time.
• Health, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Basic life insurance and supplemental life insurance.
• Tuition waiver program for employees and their spouse or dependent children.
• 403(b) retirement plan.
• Free access to the METRO system, including the Husky Line between the Portland and Gorham campuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director