DIRECTOR OF ACADEMIC ADVISEMENT AND STUDENT RETENTION

Georgia Department of Revenue • Winder, GA

8d • $75,000 - $77,000 • Hybrid

About The Position

Lanier Technical College is seeking a full-time, FLSA-exempt, benefit-eligible, salaried professional to provide strategic leadership for the College’s advising and student persistence efforts across a multi-campus service area. This role will oversee advising operations, ensure advising practices align with institutional priorities for retention, completion, and student success, and collaborate with various departments to create a comprehensive, student-centered support system. The Director is accountable for measurable improvements in advising effectiveness, student persistence, and retention outcomes, and will provide regular performance reporting to leadership.

Requirements

• Bachelor's degree in an educational discipline or other related program major from an accredited college or university.
• Three (3) years of work experience in a postsecondary setting with a focus on academic advising and student retention.
• Demonstrated supervisory experience.
• Knowledge of TCSG’s program offerings and curriculum structure.
• Ability to analyze and communicate information in a clear, concise manner.
• Effective organizational skills.
• Effective oral and written communication skills.
• Skill in interpersonal relations and in dealing with the public.
• Skill in the operation of computers and various job-related software programs.
• Effective decision-making and problem-solving skills.
• Attitude appropriate for the workplace, which includes interacting positively and cooperating with co-workers and students, working as a team member, functioning effectively under pressure, and responding in a positive manner to supervisors.
• Ability to travel to other campus locations; occasional overnight travel may be necessary.
• Ability to work a flexible schedule, including some weekend work as necessary.
• A Bachelor's Degree in Education, Counseling, or an equivalent field and a minimum of two (2) years of professional related experience in a college setting.

Nice To Haves

• Master's degree in an educational discipline or other related field from an accredited college or university.
• More than three (3) years work experience in a postsecondary setting with a focus on academic advising and student retention.
• Experience using a degree audit system.
• Experience working with Knowledge Management Systems (KMS) or similar platforms.

Responsibilities

• Provide operational leadership for advising across all campuses.
• Coach and establish clear performance expectations and accountability standards.
• Manage budget and resources with fiscal responsibility.
• Develop, implement, and maintain policies, procedures, and service standards that ensure consistency and quality.
• Monitor advisement workload distribution to optimize service delivery.
• Ensure departmental goals align with divisional and institutional priorities.
• Maintain collaborative working relationships with internal and external stakeholders.
• Monitor service delivery standards, including appointment availability, response time, and workflow efficiency, ensuring consistent and equitable student access across campuses.
• Analyze and interpret retention and enrollment data to inform decision-making, strategic planning, and targeted intervention efforts.
• Identify student success through data analysis and emerging enrollment trends, recommending and implementing evidence-based interventions.
• Lead cross-functional retention initiatives in collaboration with faculty, academic affairs, enrollment services, and student support units.
• Work with the advisement/retention committee to assess current campus retention efforts to improve student-focused academic support services across all campuses.
• Oversee proactive outreach strategies utilizing early-alert systems and predictive indicators to support student persistence.
• Establish, monitor, and report on key retention and persistence metrics, including term-to-term retention rates, early-alert response timeliness, and intervention outcomes.
• Serve as a primary point of contact for students requiring complex advisement support.
• Perform continuous refinement of the advising model to support persistence, completion, and career alignment.
• Develop and implement training, professional development, and competency standards.
• Oversee the use of advising technologies.
• Identify systemic barriers to student success and recommend strategic improvements.
• Define and assess key performance indicators for advising effectiveness, including caseload management, student engagement, service responsiveness, and student satisfaction measures.
• Serve as an active member of the academic leadership team, contributing to strategic planning and decision-making.
• Apply and promote NACADA principles to enhance advising practices and improve student retention and completion outcomes.
• Leverage technology and data systems to optimize advising processes, track student progress, and inform decision-making.

Benefits

• A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System)
• Health and flexible benefits insurance options
• Sick leave and annual leave accruals (10 hours each monthly)
• 13 state holidays
• One day of telework per week after six (6) months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager