Assistant Director of Student Success and Academic Advising

Rice University•Houston, TX

14h•Onsite

About The Position

Under general supervision, the Assistant Director of Student Success and Academic Advising provides technical advice, problem-solving assistance, answers to questions regarding program goals, and policy interpretation. This position will design, develop, and coordinate projects, and participate in committees and task forces involving student success and academic advising. The ideal candidate is enthusiastic about supporting graduate students, enjoys interacting with students, staff, and faculty, and thoughtfully exercises diplomacy, discretion, and judgment. They thrive working both independently and as a member of a team, taking initiative to improve processes and work collaboratively. Excellent time management, organization, proactivity, attention to detail, and a service focus are also essential.

Requirements

Bachelor's Degree
Two or more (2+) years of professional experience (In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted)
Strong verbal and written communication skills
Ability to exercise diplomacy and foster rapport with stakeholders
Advanced problem-solving skills
Ability to manage a high volume of student meetings, email traffic, and projects
Strong organizational and time management skills
Advanced knowledge of Microsoft Office suite
Strong data analysis skills
Ability to work independently and as part of a team
Adept at problem-solving, creating contingency plans, and handling issues when necessary
Strong client service orientation and attention to detail

Nice To Haves

Experience working in an institution of higher education advising or student support function
Ability to utilize or quickly learn enterprise student systems (current examples include Banner, DegreeWorks and EAB Navigate)
Graduate degree

Responsibilities

Administers an area or program in student services, evaluates and recommends decisions on program eligibility.
Reviews decisions recommended by other staff.
Collaborates with others to help resolve program issues and concerns, interprets policies, and mediates complex and sensitive issues.
Resolves multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsels students and parents on sensitive and confidential issues.
Reconciles complex issues; analyzes diverse transactions from multiple sources.
Summarizes data from multiple sources, prepares management reports and presentations.
Develops and implements plans for outreach efforts, develops and maintains external community and represents the department and university at meetings and events.
Provides advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
Informs students of research, fellowship and scholarship opportunities, makes recommendations and may award grants.
Serves as a subject matter expert to other departments; represents the unit or department.
Serves as a key member of university wide teams or projects.
May oversee, analyze and assist in financial processes and development of budgets.
Performs all other duties as assigned.
Manages student success tracking processes for students who may not be meeting academic standards (GPA, performance, or satisfactory progress toward degree).
Takes ownership of integration of multiple tools, on behalf of the department and school, including academic advising CRM system (e.g., EAB NAVIGATE).
Coordinates communications with students regarding course selection, choices for elective courses, resources to aid in academic success, and degree completion.