Director, Ocean Marine Claims

Arch Insurance Group Inc.•Jersey City, NJ

1d•$131,100 - $196,700•Hybrid

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Requirements

Considerable working knowledge of insurance industry and insurance claims operations in the area of commercial Ocean Marine claims, including direct experience handling Hull and marine liability claims and various forms/coverages (e.g. P&I crew and passenger claims, Charterers Legal Liability, Marina Operators Legal Liability and P&I, Ship Repairers Legal Liability, Stevedores Liability, Wharfingers Legal Liability, etc.)
Extensive experience with marine insurance coverage evaluation/interpretation
10-15+ years of Ocean marine claims handling experience
Marine insurance and claim operations concepts and processes knowledge base
Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, customer relations, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong time management and organizational skills
Demonstrated ability to take part in active strategic discussions
Demonstrated ability to work well independently and in a team environment
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word

Nice To Haves

Experience with any Inland Marine coverage types and/or marine recoveries is a plus

Responsibilities

Actively manage litigated and non-litigated claims consistent with Arch claim and litigation management guidelines
Communicate with all key claim stakeholders, including insureds and insured representatives, claimants, other insurers, producers, surveyors and adjusters, experts and others to bring claims to resolution
Convey key information about individual losses or broader trends to Claim and Underwriting management
Develop and update action plans and accurately set reserves within authority based on claim investigation and through industry knowledge, skills and experience and escalating when appropriate
Participate as Subject Matter Expert in development of training for internal and TPA staff
For Program claims, maintain contact with the TPA claim staff, business line leader, underwriter, and defense counsel, and program manager
Occasional travel to and from locations within the United States and potentially abroad to attend mediations, trials, and other proceedings relevant to the resolution of claims or to represent Arch Marine at industry events and conferences
Negotiate resolution of claims
Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to claims inquiries from insured, counsel, underwriters, brokers, and senior management