Director North America Surface Transportation Commercial Center
C.H. Robinson•Chicago, IL
•Onsite
About The Position
C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of the Chicago Central commercial center. As the Director, you will lead a team of approximately 200+ employees through a leadership structure that includes 6+ direct reports, while overseeing a multimillion-dollar portfolio of customer relationships. In this critical leadership role, you will own the center P&L, direct and coach the leadership team, and have a responsibility for translating enterprise priorities into measurable business results. You will ensure strong customer engagement, effective use of enterprise tools and capabilities, and a high-performing office environment.
Requirements
- Bachelor’s degree from an accredited college or university
- Minimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business field
- Minimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent development
- Proven experience leading business operations with accountability for financial, customer, operational, or productivity outcomes
- Ability to travel domestically up to 20%
Nice To Haves
- Strong analytical and business acumen with experience using performance metrics and data to drive decisions and result
- Experience leading through cross-functional partnerships, matrixed organizations, or shared services environments
- Demonstrated success leading change initiatives, implementing new processes, tools, or operating model
- Strong transportation, logistics, customer, and market expertise
- Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities
- Excellent executive communication and presentation skill
- Values a diverse and inclusive work environment
Responsibilities
- Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance management
- Drive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellence
- Establish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision-making, resource allocation, and execution across the center
- Lead day-to-day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectation.
- Champion adoption and effective use of enterprise technology, AI-enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teams
- Develop and lead a high-performing leadership team by setting clear expectations, building organizational capability, strengthening talent pipelines, and fostering a culture of accountability, collaboration, and continuous improvement
- Serve as the senior leader for the center, partnering with enterprise stakeholders across operations, finance, HR, technology, and shared services to align business priorities, strengthen culture, and drive consistent execution
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
