Director North America Seller Experience
About The Position
The North America Business Unit represents the largest market for eBay Inc. and is the home to our Global Headquarters in San Jose. The Director of B2C Experience will own the end to end customer experiences and business outcomes for our Business to Consumer (B2C) marketplace across the US & Canada. B2C sellers are the heart of our community, driving the majority of our inventory and transactions across the marketplace. As the leader of B2C, you’ll be building & leading a team that is accountable to nurture and strengthen a sustainable B2C community across the region. You’ll be accountable to the VP & General Manager for North America, and will lead a team of 7 who focus on cultivating and improving engagement with our sellers as well as developing community & advocating for product & service changes to improve the seller experience.
Requirements
- Strategic: Understands the big picture, crafts clear strategic plans, and helps connect the dots for senior leadership and initiative owners
- Marketplaces: 7-10yrs+ in consumer marketplaces, including a deep understanding of the key growth levers
- Analytical: 7-10yrs+ of defining and conducting quantitative analysis to understand & maximise seller side development
- Communication: Mastery of influencing others through clear and compelling written and verbal comms
- Driven: Operates with urgency, an intrinsic focus on making impact, and a sense of extreme ownership (especially when there is ambiguity)
- Collaborative: Proven ability to partner effectively across a matrix, including driving change thru alignment and influence
- Excellence: Track record of professional success; prefer experience at top tier management consulting, investment banking, or similar industries
- Culture: Aligns with our eBay DNA - empower our community, innovate boldly, deliver with impact, be for everyone, and act with integrity
Responsibilities
- Own the overall strategy for the Seller Community, and be accountable to its growth and success through measurable KPIs and qualitative feedback. This includes a best-in-class top contributor program and offline events strategy, though we expect you’ll bring your own perspective and expertise, too.
- Lead our talented team of Community Managers in their work, regularly offering coaching and advice to help them grow their careers in the community industry.
- Evangelize the community internally, working to increase internal adoption and to raise the overall visibility of the program by working closely with our global, cross-functional partner teams.
- Partner closely with our Government Relations and Experiential Marketing teams to support local events, bringing the offline conversation and real-world connections into the digital realm.
- Own relationships with our third-party partners, and offer strategic oversight and guidance on the way we design and build our platform.
- Be willing to break the rules. Scalable CS regularly challenges all team members to think differently, and find a better way to solve problems. We move quickly, and we work with intensity.
- Champion the voice of our seller community advocating for their needs to our internal teams to drive improvements in our product & service
- Lead ebay North Americas event strategy to maximise engagement & support for our seller community, driving adoption of new features & functionality while gathering critical feedback for partner teams
Benefits
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
