Director North America Buyer Engagement

eBay•Austin, TX

3d•Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. The North America Business Unit represents the largest market for eBay Inc. and is the home to our Global Headquarters in San Jose. The Director of Buyer Engagement will own the end to end Buyer experience and Trading strategy for North America. At the heart of eBay’s community are the enthusiasts who buy on our platform. As the leader of Buyer Engagement, you’ll be leading a team that advocates for eBay buyers across the region, developing strategies & incentives to support their growth.

Requirements

Understands the big picture, crafts clear strategic plans, and helps connect the dots for senior leadership and initiative owners
8-10yrs+ in consumer marketplaces, including a deep understanding of the key growth drivers
7-10yrs+ of defining and conducting quant and qual research to understand optimize customer experiences and outcomes
Acts as the customer, seeks to understand product & competitive landscape through the eyes of buyers (& sellers)
Mastery of influencing others through clear and compelling written and verbal comms
Operates with urgency, an intrinsic focus on making impact, and a sense of extreme ownership (especially when there is ambiguity)
Proven ability to partner effectively across a matrix, including driving change thru alignment and influence
Track record of professional success; prefer experience at top tier management consulting, investment banking, or similar industries
Aligns with our eBay DNA - empower our community, innovate boldly, deliver with impact, be for everyone, and act with integrity

Responsibilities

Accountable for all aspects of buyer engagement across US and Canada, including key metrics (e.g. GMB, buyer growth, conversion, CSAT)
Define clear buyer experience vision and bring to life by driving key improvements, including but not limited to cross-functional initiatives
Lead and work effectively across a matrix of partners to ensure we create great customer experiences and deliver on financial commitments, while creating alignment and support across the organization
Establish and track key success metrics; identify gaps and develop analytical insights that drive decisions, investments, and corrective actions
Act as the thought leader and end-to-end owner of buyer engagement across vision, planning, execution, and optimization
Build followership to inspire partner teams of so that we drive great buyer and business results, while modeling eBay DNA
Report key business and project metrics, craft strategic narratives, and serve as a sparring partner for the VP/General Manager of North America
Partner with VP/GM of North America to set vision; drive execution and key outcomes via direct teams and cross-functional partners
Serve as the subject authority on Buyer trends and use insights to grow ebay’s buyer base in alignment with our Focus Experience strategy