Director, North America Operations

Loram • Medina, MN

4h • $142,800 - $221,200 • Hybrid

About The Position

The Director, Fleet Operations is responsible for all aspects of operating and maintaining the company-owned fleet of contract service equipment. This position provides leadership and support to the Operations team and develops organizational habits that ensure the company operates all track maintenance services in a safe, reliable and cost-effective manner, while balancing total cost of ownership decisions with required financial results.

Requirements

• Bachelor’s Degree
• 10+ years of operations experience leading remote 24/7/365 teams that are highly distributed, operating large equipment, in a highly regulated industry with strict safety standards.
• 10+ years with direct financial performance accountability
• 10+ years demonstrated team building leadership skills
• 10+ years experience in strategy development and change management
• 5+ years knowledge of OSHA, DOT, FRA compliance regulations.
• Once hired must be able to complete All Railroad Specific Certifications to operate on track
• Loram Operating Rules Certification
• All Loram Required E-Learning, On the Job, and 3rd Party Safety Training
• 14+ years combination of education and experience in operations leading remote 24/7/365 teams with strict safety standards may be considered in lieu of degree requirements.
• successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
• successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.
• A Verification of post-secondary education.
• Verification of current and prior relevant employment experience, to confirm the candidate meets the minimum required years of experience for the position.

Nice To Haves

• Master’s degree in business administration

Responsibilities

• Responsible for leading and developing a team of field-based managers of people, in the North America business unit.
• Lead through the team and in partnership with other centers of excellence to establish standards and practices which promote culture of working safely and efficiently for our customers
• Develop future leaders within the organization by coaching and mentoring within the total Field Operations business unit
• Deliver strong leadership presence by leading the delivery of internal talent, leadership and training programs.
• Builds a strong culture focused on safety, employee engagement, and manager accountability within a high demand working environment.
• Motivate and inspire excellence through effective written and verbal communications with the executive team, operations leadership team, customers, and all field-based crew.
• Champions execution of corporate and operational strategies
• Responsible for building and maintaining highly effective cross functional relationships within the organization.
• Manage, build, implement, and maintain sustainable leaders standard work, SOP’s, and accountability mechanisms across the division.
• Holds Ops leadership accountable for safety, quality, finance, and operational performance through disciplined review and performance management.
• Responsible for the overall safety of the operation.
• Has a proven ability to lead a culture of safety by working closely with internal departments to champion strategies that drive safe working conditions and programs within the operations.
• Responsible for leading and overseeing the operational activities of multiple product lines (machines) within the fleet that operate 24/7/365 throughout North America.
• Leverages leaders standard work and accountability to drive operational excellence
• Develop and/or monitor appropriate leading and lagging metrics to measure the effectiveness of processes and identify areas for corrective action and/or continuous improvements.
• Build plan, direct, develop, and implement the strategic direction of the organization’s operational department, operational efficiencies and cost-effective systems that will maximize the company’s performance in meeting customer expectations and the organization’s financial goals.
• Provides expertise and guidance on operations projects, processes, and systems, that may include collaboration with global counterparts.
• Manage the development of controls, and detailed analysis to monitor Operations performance including division P&L’s, forecasting, and capital improvements.
• Manage the planning, development, and preparation of departmental budgets and forecasts throughout the annual financial planning process.
• Maintain the relationship with supply chain that develops, coordinates, and manages external relationships with subcontractors, vendors, and suppliers that optimize operational and financial efficiencies to maintain an awareness of the market and changing customer expectations that drive profitability, increase returns on investment, and mitigate risk.
• Develop and maintain relationships with key contacts on customer railroads to facilitate a healthy environment of continuous improvement and problem-solving.
• Interpret directives from customers and the executive team to create and implement new operating rules, policies, procedures and instructions.
• Works cross functionally, with peers and direct reports, to execute our core strategies and management operating system across the North American operation to achieve or exceed performance metrics.

Benefits

• company-sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• wellness programs
• basic life and AD&D insurance
• voluntary life insurance
• company paid short-term and long-term disability coverage
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan
• Employee Assistance Program (EAP)
• behavioral health support
• leaves of absence
• tuition reimbursement
• payroll charity contributions
• adoption assistance
• optional plans such as legal, critical illness, and hospitalization

What This Job Offers

• Job Type: Full-time
• Career Level: Director