Director, New England Customer Energy Management

natgridProd • Waltham, MA

3d • $203,000 - $238,000 • Hybrid

About The Position

National Grid is hiring a Director for our NE Customer Energy Management department in Waltham, MA. This role requires 2+ days in office at our Waltham, MA location. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. This is a critical leadership role responsible for shaping and delivering National Grid’s strategy and portfolio as a Program Administrator for Massachusetts’ Mass Save® programs, a nation-leading portfolio delivering energy efficiency and electrification solutions across residential, commercial, and industrial customers. The Director will lead a high-performing team driving stakeholder engagement, program strategy and design, regulatory affairs, portfolio performance, and innovation. Success in this role requires navigating a highly visible and evolving policy environment to deliver outcomes that balance affordability, decarbonization, equity, and customer experience.

Requirements

• Bachelor’s degree in a related discipline required
• 3+ years of leadership experience in energy efficiency, clean energy, utility programs, or a related field preferred
• Deep understanding of regulatory environments, with experience preferred in relevant stakeholder engagement and policy contexts
• Demonstrated ability to lead large, complex portfolios and deliver results in a matrixed organization
• Strong strategic mindset with the ability to translate external trends into actionable plans
• Exceptional influencing and communication skills, including experience engaging senior executives and external stakeholders
• Analytical orientation with experience using data to inform strategy and communicate customer value
• Financial acumen with experience managing budgets and resource plans

Nice To Haves

• advanced degree in a relevant field preferred
• Familiarity with Massachusetts energy policy and Mass Save program framework strongly preferred

Responsibilities

• Act as a thought leader on energy efficiency and building electrification, embracing innovation and questioning conventional wisdom
• Lead development of Mass Save three-year plans, including shaping statewide priorities and National Grid’s strategic position
• Establish clear priorities across energy efficiency, electrification, demand flexibility, and emerging customer solutions
• Lead through evolving market, policy, and stakeholder dynamics to ensure programs deliver maximum value to customers
• Serve as a senior representative of National Grid with key external stakeholders including utility regulators, state policymakers, peer utilities, local cities and towns, and civil society groups
• Build and execute stakeholder engagement strategies to strengthen support for Mass Save programs
• Navigate complex and sometimes competing stakeholder perspectives to achieve program and regulatory outcomes
• Lead development of regulatory filings, testimony, and supporting analysis
• Partner with Regulatory, Government Affairs, and Legal teams to advance company priorities
• Ensure compliance with regulatory requirements and expectations while positioning programs for long-term success in a dynamic policy environment
• Lead design and continuous improvement of Mass Save programs and offerings
• Ensure programs deliver measurable results in energy savings, emissions reductions, equity, cost efficiency, and customer experience at or under budget
• Oversee reporting, analytics, and external performance management to drive data-informed decision-making
• Identify and develop new products, services, and delivery models to meet evolving customer needs and policy goals
• Incorporate digital, data, and emerging capabilities (including advanced analytics and AI-enabled insights) into program strategy
• Drive cross-functional collaboration to pilot and scale new offerings
• Partner with program delivery and sales teams to ensure program strategy translates into effective, scalable customer offering and that programs achieve target outcomes
• Build cross-functional working relationships and drive collaboration with relevant teams across National Grid (e.g., Legal, Regulatory, Corporate Affairs, Customer Experience, Energy Transition Solutions)
• Build and lead a diverse, multidisciplinary team across strategy, policy, analytics, and product development
• Foster a culture of accountability, collaboration, and continuous improvement
• Develop organizational capabilities to support future program and regulatory needs, including enhancing product management capabilities and building a culture that understands and responds to customer needs

Benefits

• National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
• Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
• National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
• Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Director