Director, Network Observability & Compliance

Marriott•Bethesda, MD

2d•$118,900 - $215,600

About The Position

Marriott International is transforming its global network technology and seeks a leader for its Network Observability and Compliance function. The Director will help ensure the reliability, visibility, and security of global network infrastructure by designing observability frameworks that provide real-time insights into network performance, availability, and user experience, while driving compliance with industry standards, regulatory requirements, and internal security policies across a hybrid, multi-cloud environment. The role owns the network observability and compliance roadmap and leads engineering teams that develop and adopt observability and compliance frameworks, practices, and operating models across Global Networks. It partners with network architects and engineers, other Marriott disciplines, business teams, vendors, and suppliers to define and deliver network observability, security, and regulatory compliance. The Director also manages and mentors team members, advances telemetry and monitoring capabilities, and develops compliance tools and solutions that deliver measurable business value. The position includes strategic and operational leadership: developing project goals and plans, establishing network infrastructure policies and standards, guiding solution design and implementation, improving processes, supporting financial management, and communicating the value and operation of technical solutions. It also involves building a high-performing team, aligning capabilities and resources to strategy, and fostering collaboration with IT counterparts, Marriott stakeholders, and service providers.

Requirements

Bachelor’s degree in Computer Science or a related technical field, or related technical field experience/certification.
At least 8 years of experience in a technical role within a Network/Security Engineering or Operations organization designing and implementing complex, integrated networking solutions across multiple technologies.
At least 5 years of experience with network routing, switching, security operations, and engineering.
At least 5 years of experience leading and managing technical teams.
At least 5 years of experience creating network configurations that comply with global security and compliance standards.
Experience with compliance and vulnerability management.
At least 3 years of experience collecting, processing, and monitoring telemetry data, including analysis, troubleshooting, and continuous improvement in mission-critical networks.
At least 3 years of experience with network and application monitoring systems.
Proven experience designing and implementing a network observability platform that adheres to high industry standards.
Proven experience implementing network monitoring solutions using AI/ML, SNMP, REST APIs, or similar technologies.
Proven experience designing and implementing a network compliance program that adheres to high industry standards.
In-depth knowledge of security compliance and risk management frameworks, including NIST 800-53, CIS CSC, ISO 27001, and PCI DSS.
Experience managing hardware end-of-life/end-of-support and preparing mitigation plans.
Experience implementing WAN and LAN networks for mission-critical, highly available, customer-facing applications and services.
Technical expertise in routing protocols such as OSPF and BGP, IPv6, and VPN across global WAN backbones and distributed data center platforms.
Technical knowledge of DNS, NTP, network tools and management, software-defined networking, spine-and-leaf designs, load balancing, and security design such as next-generation firewalls and intrusion detection and prevention.
Foundational knowledge of Infrastructure as Code using Python (for example, requests, pandas, and nornir), Unix, Shell, Git, Ansible, and CI.
Proficiency in network configuration management, digital experience monitoring, path synthetics, data visualization, flow analysis, and chat operations.
Experience producing written documents detailing network solutions and diagrams.
Ability to work non-standard hours during change implementations.
Basic knowledge of public cloud technologies.
Familiarity with Agile methodologies.

Nice To Haves

Certification in network and/or security technologies, such as CCIE, CCNP, or CISSP.
Experience designing and engineering cloud networks and familiarity with AWS, Azure, Alicloud, and GCP.
Experience with firewall technologies such as Check Point, Palo Alto, and Fortinet.
Experience with manual or automated testing of network hardware, software, and configurations.
Strong knowledge of network and security compliance standards for on-premises and cloud components.
Ability to manage a portfolio of larger and smaller initiatives while balancing short-term goals and long-term vision.
Experience in a network operations team.
Comfort applying qualitative and quantitative methods to define success.
Ability to build strong relationships and a network across the broader IT community.
Experience designing, implementing, and operationally supporting mission-critical products.
Strong influencing skills and ability to overcome barriers while driving change.
Experience researching emerging technologies, trends, standards, and products.
Experience developing technology roadmaps and strategies.
Excellent verbal and written communication skills for executive, business stakeholder, and IT audiences.
Strong attention to detail and ability to manage multiple priorities effectively.
Experience operating in the Scaled Agile Framework.

Responsibilities

Lead network observability engineers in developing the observability framework.
Lead network compliance engineers in developing the compliance framework.
Own the network observability and compliance roadmap and help steer observability, compliance, and certification vision and network governance standards.
Drive delivery and adoption of network observability and compliance practices and operating models across Global Networks teams.
Partner with network architects, engineers, Marriott teams, business disciplines, vendors, and suppliers to define and implement observability, security, regulatory compliance, and the Network NRE observability roadmap.
Implement telemetry strategies and advanced monitoring techniques to understand system behavior at a granular level.
Manage team performance and mentor team members in their growth and performance.
Develop and implement network compliance tools and solutions that deliver measurable business value.
Strategize, develop goals, and implement plans for network compliance projects.
Design, implement, and operationalize network infrastructure policies and standards.
Guide and mentor network compliance engineers in building innovative solutions.
Partner with the architecture team to architect, design, and implement network solutions.
Deliver network compliance products on time using scrum methodologies.
Research, recommend, and implement network compliance solutions and standard practices across enterprise network operations.
Develop network compliance solutions to improve operations and cost structures.
Create and maintain project documentation describing solution features, functions, and operational use.
Work with department leadership and service providers to align plans with solution delivery and suggest improvements to standards, configuration, change management processes, and practices.
Lead development of test plans, implementation plans, and project timelines.
Communicate the value of site reliability engineering and tools to MI executives.
Define strategies addressing customer experience challenges, including technical, functional, and process considerations.
Continuously improve processes and solutions for scalability and high availability.
Participate in budget and other financial management activities.
Create a team vision, direction, and strategy; develop team capabilities and align resources to support the strategy.
Attract, motivate, develop, and retain talent; support leadership development, associate engagement, collaboration, and alignment with the broader IT organization.
Build effective partnerships with IT counterparts, Marriott stakeholders, and service providers, and demonstrate operational and support experience aligned with ITIL.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage
Dental coverage
Vision coverage
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Educational assistance
Washington employees accrue paid sick leave and PTO and are eligible for a minimum of 9 holidays annually.