Director, National Account Management

New York Life•New York, NY

1d•$90,000 - $143,000•Remote

About The Position

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Requirements

Bachelor’s degree preferred.
5+ years of steadily increasing responsibility in leadership positions, preferably within the group insurance industry.
Experience building high-performing teams through recruiting, talent development, and change management.
Excellent communication and collaboration skills with ability to influence peers/partners.
Experience developing client and broker relationships, preferably within the insurance industry.
Group benefits product knowledge, including life, AD&D, disability absence management, and voluntary benefits.
Experience driving operational efficiencies, including workflow, staffing, and process improvements.
Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Serve as a functional leader, providing guidance and coaching to direct reports.
Manage adherence to productivity, quality and Voice of the Customer targets and established service levels.
Develop strong relationships with distribution partners to establish clarity and build trust across team responsibilities, including ownership of the inforce service delivery experience.
Develop and maintain effective business partnerships with all matrix units to ensure cohesive execution of service across the client value chain.
Serve as escalations contact for clients and brokers to drive timely issue resolution.
Recruit top talent and cultivate a high potential culture within the team by supporting career growth and professional development.
Partner with department head and HR/shared services on people management activities, including performance management, talent review, compensation planning, staffing, recruiting, training, coaching, and engagement.
Support department head with adherence to budget and staffing plans, identifying operational expense efficiencies where possible.
Leverage continuous improvement to reduce process friction and drive improved client outcomes.
Contribute to projects and initiatives in support of Client Services transformation, including enhancements to administrative platforms and client-facing technology.