Director, Multifamily Screening

Harbor Group Management•Norfolk, VA

4d•Onsite

About The Position

The Multifamily Screening Director provides strategic leadership, oversight, and governance of Harbor Group’s resident screening programs across the multifamily portfolio. This position sets the enterprise screening strategy, ensures legal and regulatory compliance, elevates risk‑management practices, and drives continuous improvement in applicant screening processes. The Director oversees the Multifamily Screening Manager and partners closely with Operations, Revenue Management, Marketing, Legal, and external vendors to ensure screening practices optimize both compliance and property performance.

Requirements

Bachelor’s degree required; advanced degree or compliance certification preferred.
6-8+ years’ experience in tenant screening, compliance, Fair Housing, policy development or related field required.
Demonstrated leadership experience managing direct reports or a large-scale program.
Strong understanding of tenant screening procedures, air housing laws, and regulatory compliance requirements.
Proven ability to collaborate cross‑functionally and influence senior stakeholders.
Exceptional analytical, strategic‑thinking, and communication skills.

Responsibilities

Develop and own the enterprise‑level screening strategy, ensuring policies support revenue goals, risk mitigation, and Fair Housing compliance.
Establish the framework for rental qualification criteria, verification standards, credit/criminal evaluation, and portfolio‑wide screening settings.
Approve all policy changes and ensure the Manager executes implementation and documentation.
Evaluate emerging legislation, industry trends, and best practices; proactively update the screening strategy to maintain compliance and competitive strength.
Serve as the primary owner of screening compliance standards, ensuring alignment with federal, state, and local regulations.
Oversee enterprise audit functions, including quarterly risk reviews, system configuration audits, and vendor performance assessments.
Lead escalations related to screening disputes, adverse action trends, regulatory inquiries, and higher‑risk applicant issues.
Develop enterprise‑level risk mitigation strategies and collaborate with Legal as needed.
Partner with senior Operations, Asset Management, and Revenue leaders to ensure screening policies align with revenue, occupancy, and portfolio goals.
Work closely with Marketing and Operations on applicant quality trends, fraud deterrence, and workflow improvements.
Serve as senior point of contact for external screening vendors and negotiate contract terms alongside Procurement.
Present screening performance, risk findings, and policy recommendations to executive leadership.
Direct the development and enhancement of screening workflows, technology capabilities, and system configuration across multiple platforms.
Identify opportunities to streamline processes, reduce application friction, and improve applicant quality.
Champion initiatives to enhance fraud detection, identity verification, and data accuracy.
Supervise and mentor the Multifamily Screening Manager, setting priorities, workflows, and developmental goals.
Oversee training strategy while delegating delivery and content execution to the Manager.
Build a culture of accountability, collaboration, and high performance across the screening team.
Review portfolio‑level screening performance and trends, including approval/denial rates, adverse action trends, risk flags, and revenue impacts.
Direct the Manager to produce routine market assessments, data audits, and reporting packages.
Prepare executive‑level insights and recommendations based on data trends and risk analysis.

Benefits

Competitive Salaries & Bonuses
Medical, Dental & Vision Plans
401(k) Plan with Employer Matching Contributions (including part-time employees)
Paid Time Off (PTO) & 10+ Paid Holidays
Paid Parental Leave
Paid Birthday Off (Multifamily)
Flexible Spending Accounts
Company-Paid Long-Term Disability
Company-Paid Life Insurance
Short-Term Disability
Health Savings Account with Employer Contributions
Pre-Tax Commuter Benefit (Corporate)
Wellness Perks (including part-time employees)
FinFit Financial Wellness Program
Legal Resources
Employee Apartment Discount (including part-time employees)
Employee Referral Program (including part-time employees)
Employee Assistance Program (including part-time employees)
Tuition Reimbursement
Insta Pay Eligible
Volunteer & Community Service Opportunities
Employee Recognition & Awards