Director, MSO Operation

Clover Health

17h•Remote

About The Position

At Clover Health, we are reinventing health insurance by working to keep people healthier. Our mission is to improve every life by providing compassionate, reliable, and equitable care to those who need it most. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. Clover Assistant (CA) provides clinicians with real-time insights to improve care, and our Managed Services Organization (MSO) is the engine that drives CA adoption, integration, and performance across our provider network. By owning provider enablement, and performance management, the MSO translates our technology and strategy into measurable outcomes. This role sits at the center of that system, responsible for turning Clover Assistant from a powerful tool into consistent, scalable impact across the network. This role will be focused on the NJ Market. This is not a traditional operations role. You’ll operate in a high-ambiguity, fast-moving environment where priorities shift and clear playbooks rarely exist. You’ll be expected to create clarity, drive execution, and deliver outcomes with a high degree of autonomy under significant visibility from executive leadership. Your mandate is simple: ensure Clover Assistant scales effectively across the provider network—turning strategy into consistent, measurable performance.

Requirements

A high-judgment operator who gets things done, fast and well
Comfortable with ambiguity; you don’t wait for clarity, you create it
Analytical and structured, you can break down complex problems and drive decisions
Strong communicator who can influence senior stakeholders, including executives
Experience working across functions and driving outcomes without direct authority

Nice To Haves

Likely background: consulting, Strategic Chief of Staff, or scaled operations leadership

Responsibilities

Partner directly with MSO and CCS leadership to drive “North Star” operations initiatives.
Own ambiguous, cross-functional problems end-to-end—from diagnosis to execution.
Build and run the operating system for provider growth and CA adoption, including metrics, reporting, and accountability mechanisms.
Identify what’s broken (or missing), design solutions, and push them through to results.
Diagnose and fix breakdowns in provider activation, onboarding, and ongoing utilization of Clover Assistant.
Lead high-stakes projects, executive reporting, and board-level narratives.
Own execution across Product, Analytics, Growth, and Provider Success—ensuring priorities translate into delivered outcomes, not stalled initiatives.