E3n - Director, Member Success, Academic
About The Position
The Director, Member Success, Academic supports E3n member schools and organizations in effectively using achievement assessments, student well-being tools, data resources, and professional learning offerings. Working with the Senior Director, Member Success, Academic, the Director manages a portfolio of member relationships and helps ensure members receive meaningful value from their engagement with E3n. The role partners with academic leaders to help schools understand and apply assessment and student well-being data to strengthen teaching, learning, and student outcomes. The Director coordinates with colleagues across E3n to support timely member assistance, successful onboarding, and access to relevant resources. The role identifies emerging member needs and shares insights internally to inform E3n's products, services, and member experience. It requires strong relationship management and consultative communication skills, confidence presenting to professional audiences, and the ability to facilitate discussions about assessment data and instructional improvement while managing multiple school relationships. This is a fully remote position within the United States, with approximately 25–30% periodic travel for in-person member meetings, conferences, member engagement events, and internal team gatherings.
Requirements
- Bachelor's degree or equivalent practical experience.
- 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management.
- Experience working with schools, educators, or education-focused organizations.
Nice To Haves
- Experience working within independent or private schools.
- Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives.
- Background in teaching, curriculum development and planning, academic leadership, or educational assessment.
- Experience presenting to professional audiences or facilitating workshops for educators and school leaders.
- Experience in independent school admissions or enrollment management, particularly alongside academic, teaching, or instructional leadership experience.
Responsibilities
- Manage a portfolio of member schools and serve as their primary relationship manager.
- Build and maintain trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams.
- Help schools maximize the value of E3n's products and services by understanding their goals, priorities, and challenges and identifying ways to strengthen engagement and long-term partnership.
- Support onboarding and implementation of E3n achievement assessments and related products and services.
- Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities.
- Facilitate regular member conversations focused on adoption, utilization, and member success.
- Support opportunities to expand member engagement, including Associate-to-Full membership growth and additional product utilization where appropriate.
- Partner with internal teams to respond to member questions and support requests in a timely manner.
- Help schools interpret assessment results and connect insights to instructional planning and student success.
- Coordinate with Product, Research, Professional Learning, and Platform teams to resolve member questions and improve the member experience.
- Provide practical guidance and resources so members can confidently use E3n products and services.
- Monitor portfolio engagement, product utilization, member success, and retention; proactively identify opportunities to deepen engagement.
- Gather feedback and identify trends, challenges, and opportunities across member schools, sharing insights internally to improve products, services, research, programming, and member experience.
- Maintain accurate and timely Salesforce records of member interactions, engagement, opportunities, and support activities.
- Collaborate with Membership, Product, Research, Professional Learning, Growth, and Platform teams to deliver an exceptional member experience and support organizational priorities.
- Identify product expansion and member engagement opportunities and work with internal partners to support growth.
- Represent E3n at conferences, webinars, workshops, and member-facing events.
- Facilitate professional learning opportunities and discussions focused on assessment, instructional improvement, and student success.
- Build relationships with prospective and existing member schools while representing E3n's mission and expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Director
