Director, Medical Quality

Veterinary Emergency Group (VEG)•White Plains, NY

6d•$180,000 - $200,000•Onsite

About The Position

The Director, Medical Quality supports VEG Medical Quality’s mission of making it easy to deliver clinically excellent care. The role partners with medical leaders, medical educators, and frontline employees to develop practical, frontline-focused solutions that improve care and support best-practice medicine. The Director works 1–2 shifts per month in a hospital to stay connected to frontline needs, gather feedback, and help teams pilot and implement clinical and quality initiatives. The role also promotes continual development in medical quality and patient safety, helping teams improve their skills and knowledge over time.

Requirements

DVM, VMD, or equivalent.
At least 5 years of experience in emergency medicine.
At least 3 years of experience training, mentoring, and developing veterinary students, interns, and/or residents.
Multiple historical publications or equivalent experience demonstrating skilled medical authorship.
Experience lecturing at universities and/or conferences.
State licensure in good standing, or eligibility for licensure in at least 3 states with a VEG hospital.
Commitment to mentorship and developing the next generation of veterinarians.
Strong communication and interpersonal skills.
Skill in stakeholder management and cross-functional collaboration.
Clear, direct written and verbal communication to inspire, motivate, guide, and influence local leaders.
Strong critical-thinking and creative problem-solving abilities.
Strong financial and data literacy skills.
Willingness to continually develop personal skills and knowledge, and to teach and learn from others.
Ability to set aside time to study current veterinary medical trends.
Ability to travel up to 15%–25% of the time to VEG hospitals as needed, occasionally including weekends and holidays, and to VQ as needed for meetings and project work.

Nice To Haves

DACVECC, board eligibility, or equivalent.
At least 3 years in an academic emergency/specialty environment.
Medical leadership experience.
Project management experience.

Responsibilities

Create and manage medical quality projects from proposal through pilot implementation, data and feedback collection, and continuous improvement.
Improve and innovate care delivery processes and systems.
Develop and implement pilots and clinical studies with medical field leadership and local medical leaders.
Partner with regional, market, and local field leaders to build skills and engagement in medical quality and patient safety programs.
Assist medical leadership teams with patient safety events and case reviews, and partner with them to create solutions.
Identify frontline education and training opportunities with practical, widespread impact.
Obtain frontline feedback about content, training, and medical quality needs.
Provide Medical Education and Medical Operations teams with feedback on frontline training and resource needs.
Create and disseminate new and updated medical quality content, including clinical guidelines and one-pagers.
Identify and create patient safety features, such as default treatment instructions and safety alerts, in the VEG electronic health record.
Stay current with research and plan research projects.
Represent VEG at conferences and industry events, particularly those focused on quality and patient safety.
Work 1–2 shifts per month in a hospital and travel to VEG hospitals as needed, including occasional weekends and holidays.

Benefits

Competitive compensation of $180,000–$200,000 salary, plus bonus, benefits, and equity.
Comprehensive health and wellness benefits starting on day one.
Access to free therapy or counseling.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Inclusive fertility and family-building care.
Unlimited PTO for vacation or sick days.
Employee referral program.
Casual office attire.
Ability to bring a pet to work.
Company swag.
Food in the office fridge and free lunches twice a week.
Company laptop.
Monthly cell phone reimbursement.
Free parking and shuttle service from the White Plains Metro-North station.