Director, Master of Science in Business Analytics & MSBA & Master of Science in Management Programs – Tepper School of Business

Carnegie Mellon University•Pittsburgh, PA

5d•Onsite

About The Position

The Director of MSBA & MSM Programs provides operational leadership for Tepper School of Business specialty master’s programs: the full-time MSBA, part-time online MSBA, and MSM. Reporting to the Executive Director of MSBA & MSM Programs, the Director leads a professional staff team and partners with faculty, administrators, and external stakeholders to deliver excellent programs and student experiences. The Director oversees the student experience and day-to-day operations of the program portfolio. This includes designing and delivering the student journey and co-curricular programming; collaborating on career programming; resolving complex student concerns; maintaining operating procedures; monitoring student feedback, academic performance, and engagement; and using assessment and benchmarking to inform program improvements and strategic planning. The role also oversees student onboarding and the full-time student orientation, including a three-week in-person program. The Director may advise a reduced portfolio of specialty master’s students, assists with operating budgets and forecasting, represents the programs externally, supports partnerships and marketing, collaborates across Tepper and Carnegie Mellon, and supervises and develops staff. The position includes occasional evening and weekend work and supports three on-campus weekend experiences for part-time students each year.

Requirements

Bachelor’s degree.
5–8 years of experience in academic program management.
Program assessment expertise, including setting and measuring learning outcomes through improvement cycles.
Solutions-oriented problem-solving.
Initiative to lead projects from concept through execution and delegate effectively.
Attention to detail and skill in designing large-scale student events.
Ability to build relationships across diverse stakeholder groups.
Accountability for quality execution.
Understanding of pre-professional business graduate students.
Ability to prioritize and manage multiple projects.
Must be currently legally authorized to work in the United States; Carnegie Mellon will not sponsor or assume sponsorship of an employment visa for this position.

Nice To Haves

A combination of education and relevant experience demonstrating comparable knowledge may be considered in place of the stated degree and experience qualifications.

Responsibilities

Lead the design and delivery of the student journey and co-curricular events, including case competitions, workshops, and networking events.
Collaborate with the Tepper Masters Career Center on career-related programming.
Resolve complex student concerns and escalated issues in partnership with faculty, staff, and campus resources.
Create and update standard operating procedures for program events and student experience processes.
Anticipate and address operational and academic program management issues, supporting continuous improvement.
Monitor and assess student feedback, academic performance, and co-curricular engagement.
Benchmark and analyze specialty master’s program trends to inform program direction and strategic planning; make recommendations to the Executive Director.
Serve as the liaison for Tepper graduate clubs and cross-program events, and guide student club leaders in addressing specialty master’s student needs and inclusion.
Design and oversee onboarding for incoming students from admissions through matriculation, coordinating touchpoints and onboarding tasks across units.
Coordinate onboarding communications and track completion of onboarding tasks.
Design and oversee the full-time student orientation, including learning outcomes, session content, and delivery for a three-week in-person program.
May advise a reduced portfolio of specialty master’s students.
Assist the Executive Director with annual full-time MSBA, part-time MSBA, and MSM operating budgets and forecasting, led by the finance and business office.
Represent the programs at alumni events, corporate visits, and professional gatherings as needed.
Support partnerships with alumni, employers, and peer institutions.
Provide strategic input for marketing materials, website content, and program storytelling.
Support in-person Tepper graduate and School events as needed, including Commencement, Welcome Weekend, and campus experience weekends.
Collaborate with other Tepper and Carnegie Mellon graduate programs on policy consistency and operational efficiency.
Supervise and mentor staff, foster collaboration, innovation, and accountability, and provide professional development and training opportunities.
Perform other duties as assigned.