Director, Master of Science in Business Analytics & MSBA & Master of Science in Management Programs – Tepper School of Business

Carnegie Mellon University•Pittsburgh, PA

9d•Onsite

About The Position

The Director of MSBA & MSM Programs provides operational leadership for Tepper School of Business specialty master’s programs, including the full-time MSBA, part-time online MSBA, and MSM. Reporting to the Executive Director of MSBA & MSM Programs, the Director leads a professional staff team and partners with faculty, administrators, and external stakeholders to support program delivery and student experience. The role oversees the student experience and day-to-day operations of the MSBA and MSM portfolio. The Director leads student academic and co-curricular experiences, including student journey design, events, career-related programming, student concern resolution, process documentation, program assessment, and continuous improvement. The role also benchmarks specialty master’s programs and analyzes trends to inform program recommendations and strategic planning, and supports graduate clubs and cross-program events to ensure specialty master’s students are included. The Director designs and oversees incoming student onboarding and full-time student orientation, including the learning outcomes, content, and delivery plan for a three-week in-person program. The role may also carry a reduced student advising portfolio. It assists with annual operating budgets and forecasting, represents the programs externally as needed, supports partnership development and marketing, and collaborates with Tepper and other CMU graduate programs on events, policy consistency, and operational efficiency. The Director supervises and mentors staff, fosters collaboration, innovation, and accountability, and identifies professional development and training opportunities. Occasional weekend and evening work is required, including support for three on-campus weekend experiences for part-time students during the year.

Requirements

Bachelor’s degree.
5–8 years of experience in academic program management.
Demonstrated program assessment expertise, including setting and measuring learning outcomes through improvement cycles.
Solutions-oriented problem-solving.
Initiative to lead projects from concept through execution and delegate effectively.
Attention to detail and skill in designing large-scale student events.
Ability to build relationships across diverse stakeholder groups.
Accountability for quality execution.
Understanding of pre-professional business graduate students.
Ability to prioritize and manage multiple projects.
Must be currently legally authorized to work in the United States; Carnegie Mellon will not sponsor or take over sponsorship of an employment visa for this opportunity.
Carnegie Mellon is not a qualifying employer for the STEM OPT benefit; only 12-month OPT may be used to work at Carnegie Mellon.

Nice To Haves

A combination of education and relevant experience demonstrating comparable knowledge may be considered in place of the stated degree and experience requirements.

Responsibilities

Lead the design and delivery of an intentional student journey and co-curricular events, including case competitions, workshops, and networking events.
Collaborate with the Tepper Masters Career Center on career-related programming.
Resolve complex student concerns and escalated issues with faculty, staff, and campus resources as needed.
Create and update standard operating procedures for program events and student experience-related processes.
Anticipate and address operational and academic program management issues and support continuous improvement.
Monitor and assess student feedback, academic performance, and co-curricular engagement.
Benchmark and analyze specialty master’s program trends to inform program direction and strategic planning; make recommendations to the Executive Director, MSBA & MSM.
Serve as the MS liaison for Tepper graduate clubs and cross-program events, providing input to ensure events are reflective and inclusive of specialty master’s students.
Provide direction and leadership to student club leaders to include specialty master’s student needs.
Design and oversee incoming student onboarding from admissions through matriculation, coordinating touchpoints and centralizing tasks across units.
Coordinate onboarding communications and track students’ completion of onboarding tasks.
Design and oversee the full-time student orientation program, including learning outcomes, session content, and delivery of a three-week in-person program.
May advise a reduced portfolio of specialty master’s students.
Assist the Executive Director, MSBA & MSM, with annual full-time MSBA, part-time MSBA, and MSM operating budgets and forecasting, in coordination with the finance and business office.
Represent the specialty master’s programs externally as needed at alumni events, corporate visits, and professional gatherings.
Support development of partnerships with alumni, employers, and peer institutions.
Provide strategic input on marketing materials, website content, and program storytelling.
Support in-person events for Tepper graduate programs and Tepper School events, including Commencement, Welcome Weekend, and campus experience weekends.
Collaborate with Tepper and other CMU graduate programs on policy consistency and operational efficiency.
Supervise and mentor staff members; foster collaboration, innovation, and accountability within the team.
Identify and provide professional development and training opportunities for the team.
Perform other duties as assigned.
Work occasional evenings and weekends, including supporting three on-campus weekend experiences for part-time students during the year.