Director, Marketing Strategy & Operations

Chime Financial, Inc • San Francisco, CA

5h • Hybrid

About The Position

We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization. As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity. You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution.

In this role, you can expect to
Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down
Own end-to-end marketing budget management, including forecasting, visibility, and optimization
Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
Identify and operationalize AI across marketing workflows to improve output quality and efficiency
Develop and scale marketing operations talent and capabilities across the organization

Requirements

• 10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments
• Built OKR and planning systems that drive real accountability and measurable outcomes
• Owned multi-million dollar marketing budgets and improved forecasting and investment decisions
• Designed and implemented marketing workflows, governance, and operating systems that scale
• Demonstrated fluency in AI and applied it to improve workflows (not just experimentation)
• Exceptional program management and change management skills across complex organizations
• Deep experience building and scaling JIRA workflows to support planning and execution

Responsibilities

• Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
• Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down
• Own end-to-end marketing budget management, including forecasting, visibility, and optimization
• Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
• Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
• Identify and operationalize AI across marketing workflows to improve output quality and efficiency
• Develop and scale marketing operations talent and capabilities across the organization

Benefits

• Bonus
• Competitive equity package
• In-office perks including backup child, elder, and/or pet care
• Subsidized commuter benefit
• 401k match
• Medical, dental, vision, life, and disability benefits
• Generous vacation policy
• Company-wide Chime Days
• Company-wide paid days off
• 1% of your time off to support local community organizations
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents
• 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees