Director, Managing Director- 401K Relationship Manager

Fidelity Investments • OH Work From Home, IN

4d • $95,000 - $186,000

About The Position

The Director, Managing Director is the primary contact for institutional clients and works within a team responsible for leading, educating, resolving client issues, establishing relationships, and meeting Plan Sponsors’ needs. The role develops positive relationships with clients and internal Fidelity personnel to support service delivery. As the lead associate for a book of business, the Managing Director sets the strategic direction for each plan, maintains accountability for the client relationship, and acts as a trusted advisor.

The position takes a consultative approach to understanding clients’ business needs, anticipating issues, and providing solutions. It involves advising Plan Sponsors on plan design, legal and regulatory considerations, investment architecture, and Fidelity solutions; coordinating internal resources; and facilitating client and investment review meetings. The role also supports plan corrections, operational defect resolution, navigation, participant and plan literature, and contribution inquiries.

Requirements

• Hold Series 7 and Series 63 licenses.
• Have retirement plan recordkeeping and administration experience.
• Have relationship management experience.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate strong organization and time-management skills and attention to detail.
• Have problem-solving skills.
• Demonstrate effective presentation, influence, and negotiation skills.

Nice To Haves

• Three to five or more years of relationship management or client service experience, preferably in the retirement or 401(k) industry.

Responsibilities

• Serve as the primary client contact and lead associate for a book of business, with supporting functions delivering services through the Managing Director.
• Develop, lead, and maintain strong client relationships and build relationships with senior client decision makers.
• Set strategic direction for plans, take ownership and accountability for client relationships, and act as a trusted advisor.
• Understand client business needs, seek feedback, anticipate issues or concerns, and proactively provide solutions.
• Plan and conduct effective in-person and phone meetings, including detailed preparation.
• Verify client agreement on issues and options before implementing solutions.
• Plan, influence, and implement Fidelity solutions to address client needs, and differentiate Fidelity's benefits approach from competing solutions.
• Facilitate discussions with clients about legal, regulatory, and plan design issues, including qualified and potentially nonqualified plan design alternatives.
• Coordinate internal resources to provide clients with analysis and recommendations on plan design alternatives.
• Analyze investment architecture and provide appropriate alternatives.
• Identify key drivers and maintain consistent formal and informal contact with key client decision makers.
• Facilitate investment review meetings and lead discussions with Investment Consulting to develop effective investment strategies and solutions that benefit clients and Fidelity.
• Assist Plan Sponsors with plan corrections, operational defect resolution, PSW navigation, plan and participant literature, and contribution inquiries.
• Resolve problems on behalf of clients to achieve satisfactory outcomes.
• Build and develop strong working relationships with Fidelity personnel and other team members.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed