Managing Director

Access Destination Services • San Diego, CA

8d • Hybrid

About The Position

Access is seeking a strategic, hospitality-driven Managing Director to lead West Coast operations. Based in California, the role oversees business performance, operations, and team development across multiple markets, including Portland and Seattle. The Managing Director leads the overall strategy, financial performance, and operations of assigned markets, driving revenue growth, profitability, and long-term business success. The role provides strategic oversight while aligning markets and supporting their distinct business needs and growth opportunities.

Working with Executive Leadership and Corporate teams, the Managing Director oversees Sales, Events, and Creative leadership; strengthens client and industry relationships; and turns companywide strategies into measurable results. The position fosters a collaborative, accountable culture and ensures exceptional service, operational excellence, and consistent performance across supported markets.

Requirements

• Demonstrated experience managing profit and loss (P&L), budgets, forecasting, and revenue growth.
• Proven ability to lead and develop department leaders and high-performing teams.
• Strong understanding of sales strategy, operational excellence, and business development.
• Strong financial acumen, strategic decision-making, and problem-solving skills.
• Exceptional communication, negotiation, and relationship-building abilities.
• Collaborative, results-driven leadership style and ability to balance long-term strategy with day-to-day business needs.

Nice To Haves

• 10+ years of experience in destination management, hospitality, events, or a related industry.
• 5+ years of senior leadership experience with responsibility for business operations and financial performance.
• Established relationships within the hospitality, events, or destination management industry.

Responsibilities

• Lead territory strategy and business performance, developing and executing annual business plans aligned with companywide objectives.
• Own profit and loss (P&L) accountability, including revenue, gross profit, net income, budgeting, forecasting, and resource allocation.
• Lead, coach, and develop department Directors across Sales, Events, and Creative.
• Set performance expectations, monitor key performance indicators (KPIs), and drive individual and departmental results.
• Identify and execute business development strategies to expand market share, strengthen competitive positioning, and support long-term growth.
• Build and maintain strategic relationships with clients, hotel partners, venues, suppliers, and industry leaders.
• Represent Access in the hospitality community through networking, industry events, and strategic partnerships.
• Partner with Executive Leadership to translate organizational priorities into territory-level strategies and operational initiatives.
• Align Sales, Events, and Creative teams to deliver exceptional client experiences and achieve business goals.
• Oversee key client and vendor contract strategies, negotiations, and risk management practices to protect profitability and support business objectives.
• Collaborate with Corporate teams and fellow Managing Directors to share best practices, strengthen processes, and support companywide initiatives.
• Drive operational excellence through effective reporting, technology adoption, process improvements, and consistent execution of Access standards.
• Embody and reinforce Access Values: Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, and Service Obsession.

Benefits

• Annual and quarterly employee recognition awards.
• Paid day off to serve the local community.
• Annual all-company retreat.
• Annual qualifier-based incentive trip for eligible departments.
• Regional team outings.
• Paid sabbatical leave after 7 years of service.
• Competitive total compensation, including base salary and quarterly bonuses.
• Performance-based quarterly commission plans.
• 401(k) with company match of up to 4% of salary after one year; immediately vested.
• Monthly cell phone stipend.
• Work-from-home opportunities and flexibility, including a full home office setup.
• Flexible schedule opportunities.
• Generous PTO.
• Sick days.
• Nine full holidays.
• Five half days off before holidays.
• Two floating holidays.
• Half-day Fridays in July and August based on achievement of goals.
• Choice of health plans.
• Paid parental leave.
• Pet insurance program.
• Employee Assistance Plan (EAP).
• Mentorship program.
• Industry- and department-specific masterclasses.
• Training on technology platforms and tools.
• Professional development content in annual and monthly meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed