Director, Loyalty Programs

RUE GILT GROUPE•Boston, MA

3d•$180,000 - $200,000•Hybrid

About The Position

At Rue Gilt Groupe (RGG), our vision is to spark delight through daily discovery. As the Director of Loyalty Programs, you will lead one of our most critical enterprise strategies: engaging our most dedicated members to accelerate growth. In this high-impact role, you are the General Manager of the Rue365 and Gilt Unlimited Annual programs. You will be responsible for building a top-tier loyalty experience that connects world-class brands to a new generation of shoppers, ensuring RGG remains a premier style destination. You will sit on the Marketing team and mobilize a large cross-functional engine across merchandising, tech, and creative teams to maximize membership growth and member stickiness. You will be successful in this role if you are a customer-first thinker, a strong collaborator, and results-oriented. You will leverage and add to our technology stack, marketing strategy and customer insights to future proof our loyalty offerings, ensuring we deliver maximum incremental value for our millions of members and profitable growth.

Requirements

Strategic Thinker: Proven ability to plan on a 12-month+ horizon while maintaining an action-oriented, test-and-learn approach.
Proven People Leader: You have a track record of leading high-performing teams and developing people to achieve their full potential.
Analytical Mindset: Strong analytical acumen and innate curiosity. You are able to define complex problem scope and steer prioritization with technical and advanced analytics partners.
BA/BS in a quantitative field (Marketing, Economics, Mathematics, ). MBA preferred.
8-10+ years in marketing or program management in a high-growth, entrepreneurial environment.
Prior P&L ownership of a consumer-facing program.
Must be currently authorized to work in the United States on a full-time basis.
This position is not eligible for visa sponsorship now or in the future.

Nice To Haves

Retail or e-commerce experience
Loyalty program experience

Responsibilities

Drive the Loyalty Strategy P&L
Take full P&L ownership of a key segment that generates a significant percentage of company
Set the annual plan and long-term strategy to achieve program objectives and deliver profitable growth.
Mobilize a large cross-functional engine across merchandising, tech, and creative teams to maximize membership growth and retention.
Own the complete lifecycle for new features and strategies, leveraging customer insights and cutting-edge tech—including AI—to build superior customer experiences.
Demonstrate tenacity by moving quickly to solve complex problems and unlocking growth without letting perfection hinder progress.
Serve as the internal expert on our top-tier customer.
Steer a comprehensive analytics agenda, solving complex marketing problems from hypothesis to execution.
Collaborate with technical and advanced analytics teams to prioritize builds that drive incremental profit and high Loyalty NPS.
Lead and develop a direct and indirect team, creating an empowered environment where associates achieve their full potential.
Serve as a mentor within the broader Marketing team, leading with kindness and a focus on collective success.
Partner with Merchandising, Product, and Technology leadership to ensure loyalty objectives are integrated into the broader corporate strategy.
Synthesize complex analysis into clear, compelling narratives for the executive team and senior stakeholders.