Associate Director-Sales Loyalty
About The Position
Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. Job Contribution: Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.
Requirements
- 8+ years of related sales experience.
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
Benefits
- Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- Reasonable accommodations for qualified individuals with disabilities.
- Fair chance employer and does not initiate a background check until an offer is made.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
