Director, Logistics & Order Management

ILIA, Inc. • Los Angeles, CA

1d • Hybrid

About The Position

The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.
This position reports to the Chief Operations Officer and is a hybrid role based out of our headquarters office in Laguna Beach or Century City, CA.

Requirements

• 10+ years of experience in logistics, fulfillment, or supply chain operations, preferably in consumer products or high-growth environments
• Proven leadership in managing 3PLs, transportation networks, and order management systems
• Strong knowledge of ERP, WMS, EDI, and eCommerce platforms (e.g., NetSuite or similar systems preferred)
• Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools
• Experience with contract negotiation, RFP processes, and vendor management
• Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels
• Strong problem-solving, organizational, and project management skills

Responsibilities

• Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels
• Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency
• Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance
• Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow
• Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes
• Oversee customer onboarding and logistics setup to ensure efficient and scalable operations
• Direct global transportation strategy across parcel, LTL, ocean, and air freight
• Ensure carrier performance, capacity planning, and cost optimization across all regions
• Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners
• Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
• Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery
• Support forecasting and budgeting processes with operational insights and historical performance data
• Analyze trends and identify opportunities to improve service levels and reduce costs
• Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction
• Develop and implement SOPs across logistics, fulfillment, and partner operations
• Collaborate cross-functionally to streamline processes and eliminate inefficiencies
• Drive automation and system enhancements to reduce manual intervention and improve accuracy

Benefits

• $150,000-165,000 annually
• Bonus Opportunity
• Health Benefits - 100% employer-paid medical, dental & vision coverage
• Flex Time Off - No cap on personal time off and paid company holidays
• Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
• Parental Leave - Up to 18 weeks paid parental leave
• 401(k) - Save for your future with a 401(k) with a company match
• Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
• ILIA Products - Quarterly stipend to replenish your favorite products and try new ones

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed