Director, Product Management - Order Platform

Equinix•Toronto, ON

1d•Onsite

About The Position

Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Platform capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Director, Order Platform designs, develops, and manages the lifecycle of the platform Order capabilities that power Equinix's L2C transformation, spanning three Salesforce scrum teams: Order Enrichment, Order Execution, and Order API. Sets the vision and strategy for the Order Platform, ensuring it is competitively positioned, customer-centric, and architecturally sound through the Siebel-to-Salesforce migration.

Requirements

10+ years product management experience, with 5+ years in leadership roles managing technical platform teams
Demonstrated experience standing up new order platforms, including team formation, scope definition, and integration with existing systems
Deep expertise in Salesforce Revenue Cloud, Order Management, and Order Orchestration
Strong background in B2B order systems, particularly in industries with complex configurable products (telecom, data center, infrastructure, or comparable enterprise SaaS)
SAFe Agile experience including PI Planning, Capability/Epic management, multi-team coordination
Proven ability to lead technical migration programs from legacy systems to modern cloud platforms
Strong cross-functional partnership skills with engineering, architecture, and partner product teams
Demonstrated people leadership including succession planning, talent development, and performance management

Nice To Haves

SAFe certification
Direct Siebel-to-Salesforce migration experience
Salesforce Order Management Specialist certification or equivalent platform expertise
Experience with API design, API governance, and microservices architecture
Background in data center, colocation, or interconnection businesses

Responsibilities

Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
Accountable for the performance and results of direct reports and the broader pillar team
Drive succession planning recommendations and contribute to people development strategy
Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
Lead the GPS process including assessments and Total Rewards allocations of direct reports
Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
Model Equinix Culture and Values
Own the Order Platform across three scrum teams — Order Enrichment, Order Execution, and Order API — covering order capture through orchestration to downstream API consumers
Set vision and roadmap for Order Platform through Siebel decommission and beyond
Lead the technical migration of Order capabilities from Siebel to Salesforce Revenue Cloud, including order management workflows, orchestration logic, and API contracts
Drive the onboarding of the Order API scrum team, ensuring proper team formation, scope definition, and integration with existing Order Enrichment and Order Execution teams
Own Order Platform PI planning, capability prioritization, technical roadmap, and architectural alignment with Equinix's broader Salesforce platform strategy
Define pillar-level technical standards and architectural principles; ensure alignment with team-wide standards set by Product Operations and the Sr PM Order Platform & Salesforce Foundations
Drive continuous improvement in Order Platform delivery practices, technical quality, and platform reliability
Coordinate with cross-functional leadership to ensure Product Management is effective across the Order Platform
Partner with peer pillars (Service Delivery, Customer Support & Case, Customer Success) on order-related dependencies
Coordinate with partner teams — CPQ, Billing, Portal, Data/MDM, and the Salesforce platform team — on upstream and downstream integration
Proactively engage with Director and VP-level stakeholders to drive alignment on Order Platform technical strategy
Partner with the Sr Product Manager, Product Operations on cross-pillar standards, frameworks, and intake governance
Represent Order Platform decisions to leadership and L2C program governance
Seen as an advisor and thought leader on Salesforce Order Management and Order Orchestration — engaging regularly with internal teams and partner teams to explain the platform portfolio, technical strategy, and roadmap
Mentor the team in developing platform capabilities that resonate with the broader L2C ecosystem
Develop innovative approaches to scale Order Platform capabilities as transformation progresses
Build and maintain deep understanding of Salesforce Revenue Cloud, Order Management, and Order Orchestration as the platform foundation
Evangelize Order Platform capabilities across peer pillars and partner teams
Ensure resource allocations across the three Order scrum teams are aligned with organizational priorities and PI commitments
Work closely with peer Directors and Project Managers to track resource allocation and utilization across the Order Platform
Identify potential resource shortfalls and escalate proactively, particularly given the Order API team's onboarding-phase resource needs
Manage and escalate resource conflicts across cross-pillar dependencies
Provide input to capacity planning processes for the Order Platform's scrum teams and contractor pool allocation
Optimize resource allocation across the three scrum teams to maximize delivery throughput against L2C migration milestones