Director, Learning Excellence & Capability Development

Dompé•San Mateo, CA

1d•$230,000 - $260,000

About The Position

The Director of Learning Excellence & Capability Development advances learning strategy, field capability transformation, and learning operations across Dompé’s Biotech organization. Reporting to the Head of Biotech Learning & Training, the role partners with leaders across Commercial, Market Access, Medical, IT, HR, Operations/Analytics, and Compliance to deliver scalable, high-impact learning initiatives tied to business outcomes and Dompé’s leadership standards, coaching culture, and values. The Director works with Biotech business-unit functional heads to develop learning programs that meet business needs and consistently apply best practices across the Biotech Commercial business unit. The role maps learning programs to required competencies and capabilities, connects skill development with professional development, and links coaching insights with field-effectiveness data. It also partners with technology, analytics, and HR operations teams to improve platform connectivity and utilization, quantify training and resource investments, and ensure training administration is captured in HRIS and assigned for Biotech roles. The position calls for a collaborative leader who can translate strategy into action, analyze complex issues, communicate clearly, and develop practical plans, recommendations, and training programs. The role supports an expanding organization as OXERVATE and the broader business grow, and requires 40% travel.

Requirements

Pharmaceutical or biotech sales or marketing experience.
12 or more years of people-management experience.
Experience leading a team of direct reports.
Experience working in multiple global positions at multinational companies and in matrix environments.
Superior organizational skills, attention to detail, prioritization, project coordination, deadline management, problem-solving, analytical ability, and ability to multitask.
Strong coaching and consultative skills, with the ability to communicate and influence at all levels.
Experience working in complex matrix organizations with diverse business departments and internal and external stakeholders.
Experience in program management, learning and development, instructional design, and e-learning.
Bachelor’s degree.
40% travel required.
Experience hiring, coaching, onboarding, and developing others.
Familiarity with feedback frameworks and critical conversations.
Excellent oral and written communication and interpersonal skills.
Ability to build and maintain collaborative cross-functional working relationships.
Knowledge and understanding of ophthalmology and optometry, as well as other therapeutic areas as the company grows.
Understanding of pharmaceutical or biotech compliance and budget planning and impact measurement.
Ability to respond to stakeholder needs and manage expectations.
Ability to manage time and set priorities amid conflicting requirements.
Excellent project-management and follow-through skills, including delegation and leading through others.
Ability to set a vision and provide clear direction to diverse internal and external stakeholders.
Strategic thinking and leadership skills; ability to drive outcomes and gain buy-in.
Ability to manage multiple priorities and simplify approaches based on priorities.
Experience designing and implementing effective learning and engagement programs.
Experience with performance management and talent development.
Proficiency with learning management systems and relevant technologies.
Knowledge of biotech and life-sciences industry trends and challenges.
Understanding of US general services regulations and standards.
Expertise in developing and delivering commercial training programs for OXERVATE.

Nice To Haves

Recent ophthalmology market experience, ideally in the anterior segment.
Experience in optometry.
MBA or master’s-level degree, including PharmD, RN, OD, MPH, or PhD.
A network of support within the vendor and learning-and-development space, or demonstrated ability to build one.

Responsibilities

Advance the Biotech capability and learning-excellence strategy in alignment with business priorities and KPIs.
Lead role-based capability frameworks for field and commercial populations, adapting them to current and future marketplace needs.
Translate brand and go-to-market strategies into scalable learning journeys and implement learning and development strategies aligned with business goals.
Drive field readiness and execution excellence through learner-focused platforms and reference aids.
Partner with Commercial, HR, and Analytics to use effectiveness insights, map talent and investments, and measure results.
Optimize ways of working and role clarity as the organization scales and transforms.
Connect frontline leaders’ use of the coaching model with skills and talent strategies, and strengthen first- and second-line leader capabilities.
Review and modernize competency and skills mapping for KAM, FAM, PAM, and Field Marketing employees, identifying and sharing insights from top performers.
Lead blended learning solutions with measurable impact and reinforce Dompé leadership standards and company values through coaching programs.
Maintain centralized learning repositories.
Implement innovative learning methods, including e-learning, gamification, microlearning, augmented reality, blended learning, and AI incorporation.
Transform Biotech learning models using adult-learning principles in partnership with enabling functions.
Collaborate with the Head of Biotech Learning & Training on strategic projects, including developing plans, assigning tasks, and allocating resources.
Ensure learning projects align with organizational goals and drive meaningful change.
Modernize the Biotech training calendar and planning processes, improving communication, planning, and training efficiencies.
Work with field leadership to communicate upcoming training and context to cross-functional teams.
Partner with technology and analytics teams to improve learning-platform connectivity and utilization and quantify training investments and resource use.
Partner with HR operations to ensure training administration is captured in HRIS and assignments are made for Biotech roles.