Director Learning & Development

Nothing Bundt Cakes•Dallas, TX

About The Position

The Director of Learning & Development leads the L&D function and oversees franchisee training and curriculum, learning content and development, learner experience, learning technology, and L&D initiatives. This role ensures the L&D experience is engaging, intuitive, scalable, and aligned with business and operational priorities. The Director leads and develops the L&D team while building the systems, processes, and standards needed to effectively manage and maintain learning programs, content, tools, and resources. This is a hands-on leadership role requiring strong knowledge of learning platforms and digital learning tools, with the ability to create engaging experiences that drive learner adoption and support business results.

Requirements

10+ years of progressive experience in operations, management, Learning & Development, or a related field.
Demonstrated experience leading teams and developing high-performing talent.
Ability to travel as needed.
Strong project management skills
Developer of people
Vision casting
Lead by example
Demonstrated leadership qualities cross functionally while driving results
Strong team skills and an aptitude for cross functional interactions
Exhibits extreme ownership – 100/0! Mentality – 100% responsibility and zero excuses!
Excellence driven, desires feedback and improvement
Sound judgement
Working knowledge of modern brand retail and/or ecomm, e.g. DTC and customer experience.
Ability to thrive in a dynamic, high growth business environment
Strong attention to detail and ability to operate “in the weeds” without losing sight of the big picture
Intensely collaborative
Professional with the ability to influence at all levels
Communicates often and openly
Great communication skills, both written and verbal
Strong problem solving skills and attention to detail
Strong managerial skills developed via managing people and teams
Passion for and demonstrated ability to build strong, collaborative relationships across all levels of the organization.
Ability to connect, collaborate, and build trust across diverse teams, perspectives, and cultural environments.
Strategic thinker with the ability to translate business needs into actionable plans and execute with discipline.
Excellent interpersonal, communication, and presentation skills – verbal and written.
Ability to effectively manage multiple priorities and adapt in a changing, fast-paced environment.
Strong decision-making, problem-solving, and critical-thinking skills.
Exceptional organizational and time management skills with strong attention to detail.
Proven ability to influence, negotiate, and navigate conflict to achieve positive outcomes.
Strong technology skills, including Microsoft Office (Word, Excel, and Outlook), SharePoint, and learning technology platforms.
Understanding and application of change management principles to drive adoption of new learning, tools, processes, and behaviors.
Passion for learning, continuous improvement, and delivering results.

Responsibilities

Lead the L&D function, strategy, priorities, and roadmap aligned with business and operational needs.
Lead, coach, and develop the L&D team while establishing clear accountability, priorities, and execution.
Apply change management methodologies to effectively implement L&D initiatives and drive adoption of new learning, tools, processes, and behaviors across the organization.
Oversee franchisee training and curriculum, as well as the development and ongoing management of engaging learning content and resources.
Ensure learning experiences are relevant, intuitive, effective, and aligned with operational standards and learner needs.
Own the LMS and learning technology experience, maximizing platform capabilities, usability, reporting, and adoption.
Build repeatable, scalable systems and processes to manage, maintain, update, and launch L&D programs, content, tools, and resources.
Partner with Operations and cross-functional leaders to support new initiatives, translate business needs into practical learning solutions, and continuously improve the L&D portfolio using data and feedback.