Director, Learning & Development

JLL•Chicago, IL

5d•$125,000 - $140,000•Onsite

About The Position

Shape the future of work at JLL by building the capabilities our workforce needs to thrive in an AI-transformed environment. We are seeking a strategic and motivated Learning and Development Manager to lead upskilling and reskilling initiatives for our Corporate Functions (HR, Legal, Finance, Marketing, Research, Business Services) and JLL Technologies teams. You will be responsible for designing and delivering future-focused learning programs that enable our business teams to adapt, grow, and excel as artificial intelligence reshapes how we work. Your role will be vital in ensuring our people have the skills, mindsets, and capabilities required to drive innovation and maintain JLL's competitive advantage in an evolving commercial real estate landscape.

Requirements

5+ years in learning and development, ideally within professional services, consulting, or financial services
Demonstrated success delivering large-scale L&D programs in global, matrixed organizations
Best in-class facilitation skills both virtually and in person
Executive Coaching and psychometric assessments
Proven track record in stakeholder management across multiple geographies and organizational levels
Strong knowledge of instructional design principles and adult learning theories
Strong proficiency in Microsoft Office (particularly PowerPoint for executive presentations and Excel for data analysis)
Experience with learning management systems (LMS) and e-learning authoring tools
Familiarity with AI/LLM tools for content creation and efficiency
Emotionally intelligent communicator who can engage, influence, and inspire diverse audiences
Self-directed professional who excels both independently and collaboratively
Solution-oriented problem solver with an entrepreneurial mindset

Nice To Haves

Demonstrated success preparing workforces for AI-augmented roles and designing programs focused on future upskilling
Bachelor's degree in Learning & Development, Human Resources, Business, or related field
Psychometric and coaching qualifications
Prior experience designing complex Learning solutions
Experience with change management frameworks and methodologies

Responsibilities

Build and maintain strategic partnerships with HR Business Partners and Business Leaders across Corporate Functions and JLL Technologies to champion AI-driven upskilling and reskilling initiatives
Engage and influence senior leaders to secure organizational support, drive adoption of learning programs, and ensure alignment with business priorities
Conduct regular consultations with executives and business partners to understand evolving capability needs
Own change management requirements related to skills transformation, collaborating with Communications to craft compelling messaging that builds enthusiasm and reduces resistance to new ways of working
Partner with stakeholders to create a long-term vision and roadmap for workforce capability development that aligns with JLL's Business Line People plan and AI and technology strategy
Work with internal SME’s to understand future skill requirements and emerging technology trends, ensuring learning programs evolve ahead of business demands
Design learning experiences and curricula that build critical future-ready capabilities including AI literacy, digital fluency, data-driven decision making, critical thinking, storytelling, business expertise, and adaptive problem-solving
Create frameworks, design engaging learning materials, and develop training resources yourself and in collaboration with the broader L&D design team and Business SMEs
Ensure learning solutions reflect industry best practices, technology advancements, and the evolving nature of work in Corporate Functions and JLL Technologies
Develop learning pathways that cater to different learning styles, skill levels, and career stages, enabling employees to build capabilities at their own pace
Facilitate engaging workshops, training sessions, and blended learning experiences that accelerate skill adoption and drive behavioral change
Deliver both virtual and in-person learning interventions that build confidence and competence
Create psychologically safe learning environments where employees feel empowered to experiment, ask questions, and develop new capabilities
Facilitate Executive Coaching and Team workshops
Coordinate regional and global rollout of standardized learning pathways and capability frameworks across Corporate Functions and JLL Technologies
Develop detailed project plans, monitor implementation progress, and proactively address challenges to ensure programs launch on time and meet stakeholder expectations
Manage end-to-end program lifecycles from planning through delivery, evaluation, and continuous improvement
Capture participant feedback, performance data, and capability progression indicators
Analyze program data to identify improvement opportunities, emerging needs, and strategies that enhance learning outcomes and business alignment
Regularly report insights, achievements, and recommendations to stakeholders, demonstrating ROI and making evidence-based recommendations for program evolution