Senior Director, Learning & Development

Austin Cryo Ventures LLC•Austin, TX

1d•$150,000 - $195,000•Remote

About The Position

Restore Hyper Wellness is seeking a Senior Director, Learning & Development to re-architect how the company trains its employees across over 200 wellness studios nationwide. This role will own the full Learning & Development (L&D) stack, report to the CEO, and have the budget and authority to build the L&D function from the ground up. The position is ideal for a senior L&D leader with experience building learning functions within multi-unit franchise systems, who can think in systems, execute independently, and effectively communicate with various stakeholders including CMOs, franchisees, and the Board. The role involves leveraging AI for micro-learning, role-play simulators, personalized learning paths, and real-time coaching to enhance training delivery and impact business KPIs.

Requirements

Bachelor’s degree in Training and Development, BA, or related field experience.
Franchise system experience: led L&D inside a multi-unit franchise, not corporate retail or SaaS; built programs franchisees adopted voluntarily.
Full-stack L&D ownership: personally owned LMS, certification design, field training, franchisee onboarding, ops manuals, and NSO readiness in a distributed service brand.
Proven KPI impact: ability to provide specific, attributable numbers on how built programs moved conversion, retention, profitability, or ramp metrics.
AI-native: already building with LLMs, AI tutors, and agents; ability to define an AI stack.
Clinical & product fluency: ability to translate medical protocols (hormones, peptides, IV, aesthetics) into floor-ready training and ship on launch timelines.
Builder, not delegator: writes own playbooks, prototypes own modules, ships own prompts.
5+ years of experience in developing and delivering scalable and effective training programs within a multi–unit retail or similar environment.
3+ years of people management experience.
Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
Excellent communication and presentation skills.
Demonstrated leadership abilities, with experience managing a team of trainers and instructional designers.
Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously and meet deadlines.
Proficiency in Google Suite and learning management systems (LMS) preferred.

Nice To Haves

Health, wellness, medical, or aesthetic services background.
Experience standing up a learning platform from scratch.
Multi-state experience across regulated services.
Prior work training RNs or licensed clinical staff.

Responsibilities

Own the learning platform end-to-end, including LMS selection/rebuild, content architecture, analytics, and integrations with HRIS, EHR, and POS.
Transition from event-based training to daily, in-the-flow micro-learning.
Design and deploy role-based certification paths (101/201/301 levels) for all studio roles with measurable certification standards.
Build the model for field training and franchisee onboarding, from FDD signature to opening day and beyond.
Train trainers, establish regional field coaches, and ensure new teams achieve certification before client service.
Maintain current, accessible, and enforceable operations manuals and brand standards, translating them into training and audits.
Own the New Studio Opening (NSO) playbook to ensure teams are fully certified on day one and ramp up faster.
Partner with Product, Chief Medical Officer, Medical Operations, and Regulatory to enable new service launches with clinical, operational, and selling training.
Build cross-functional communication rhythms (newsletters, huddles, calls, video, LMS announcements) to ensure a clear, unified voice from the Support Center to all studios.
Implement AI-powered micro-training delivered daily.
Develop AI role-play simulators for sales, intake, objection handling, and retention.
Create personalized learning paths based on role, tenure, and studio KPI gaps.
Provide real-time AI coaching after shifts, calls, and consults.