Director, Learning & Development

GoHealth Urgent Care•Rochester, MN

2d•$153,900 - $211,647•Hybrid

About The Position

The Director, Learning & Development is responsible for leading the transformation of learning and development across the Company. As a key member of the People Team, this role will build and scale a modern learning ecosystem that enables exceptional customer care, operational excellence, and an outstanding team member experience. The Director will be responsible for enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets. This role requires an innovative leader who can balance strategic vision with operational execution, leveraging learning technology, data, AI, and modern instructional design methodologies to create scalable, measurable learning experiences that improve performance and accelerate organizational growth. The Director will lead a multidisciplinary team responsible for Learning Management Systems (LMS), instructional design, EMR training, and market-based training delivery while partnering closely with Operations, Clinical Leadership, Talent Management, Information Technology, and Joint Venture partners.

Requirements

Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field.
8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement.
5+ years of experience leading Managers and large, geographically dispersed teams.
Demonstrated success developing and executing enterprise-wide learning and development strategies.
Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives.
Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes.
Experience managing significant learning budgets, vendor relationships, and technology investments
This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
Demonstrated ability to lead through leaders by developing high-performing management teams, establishing accountability, and building organizational capability across large, geographically dispersed teams
Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms.
Experience with enterprise learning platforms such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar LMS solutions
Strong knowledge of instructional design principles, adult learning theory, and performance consulting.
Experience creating scalable onboarding and workforce development programs.
Proven ability to lead transformation and organizational change initiatives.
Strong business acumen and ability to connect learning outcomes to operational performance.
Strong executive presence with the ability to influence senior leaders and drive organizational alignment.
Expertise in leadership development, succession planning, talent acceleration, and workforce capability development.
Experience establishing skills-based learning and career development frameworks.
Strong financial acumen and ability to evaluate ROI of learning investments.
Strong knowledge of organizational change management principles and adoption strategies.
Understanding of generative AI applications in learning design, content development, coaching, knowledge management, and performance support.
Ability to establish governance, effectiveness measures, and responsible use practices for AI-enabled learning solutions.
Ability to translate business strategy into workforce capability and development plans.

Nice To Haves

Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare Administration, Business, or related field.
Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly regulated industry experience.
Experience supporting clinical and operational workforce development.
Experience implementing or supporting EMR training programs.
Experience leveraging AI-enabled learning tools and advanced learning technologies.
ATD, CPTD, SHRM, Prosci, or related professional certification.

Responsibilities

Develop and execute an enterprise-wide learning strategy aligned with the Company’s growth plans, business objectives, and patient experience goals.
Create a vision for asynchronous learning that enables scalable, on-demand development across clinical, operational, leadership, and support functions.
Establish learning standards, governance, and measurement frameworks across all markets.
Lead the modernization of learning through innovative instructional design, AI-enabled learning tools, adaptive learning technologies, simulations, microlearning, and digital learning platforms.
Drive a culture of continuous learning and professional development across the organization.
Develop learning roadmaps that support both hard-skill and soft-skill development for frontline employees and leaders.
Serve as the executive owner of the learning technology ecosystem, including LMS platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and digital adoption tools.
Partner with Technology and Operations teams to evaluate, implement, and optimize learning technologies.
Lead continuous improvement efforts to ensure learning platforms provide an engaging, measurable, and user-friendly experience.
Utilize learning analytics and performance metrics to assess effectiveness and demonstrate organizational impact.
Stay informed on emerging technologies and industry trends to continuously enhance learning capabilities.
Evaluate and implement emerging technologies including AI-enabled learning solutions, performance support tools, skills intelligence platforms, and digital adoption technologies.
Establish governance and effectiveness standards for AI-powered learning and development tools.
Partner with Technology, Compliance, and Security teams to ensure responsible implementation of learning technologies.
Drive automation and process improvement opportunities within the learning ecosystem.
Design and oversee enterprise onboarding programs that support remote, hybrid, and field-based employees.
Ensure new team members achieve productivity faster through structured onboarding pathways and role-based learning journeys.
Develop standardized onboarding experiences while allowing for market-specific operational needs.
Create scalable certification and competency-based development programs for frontline and leadership populations.
Oversee development and delivery of learning programs for clinical teammates, center operations teams, Support Center team members, emerging leaders, people leaders, and market leadership teams.
Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and patient experience goals.
Build robust leadership development pathways to strengthen succession planning and internal mobility.
Establish KPIs that link learning activity to business outcomes, including, new hire productivity, employee retention, quality outcomes, patient experience, compliance completion, internal mobility, leadership effectiveness.
Regularly evaluate learning effectiveness and continuously improve programs based on data and stakeholder feedback.
Utilize workforce and learning analytics to identify development gaps and inform strategic workforce planning.
Regularly communicate impact, insights, and recommendations to executive leadership.
Lead a high-performing organization responsible for Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training.
Provide strategic leadership, coaching, performance management, and professional development for leaders and team members.
Establish clear priorities, service standards, accountability measures, and operational excellence practices across the learning function.
Foster collaboration across market, clinical, operational, and support center teams.
Build organizational capability and strengthen leadership depth throughout the Learning & Development function.
Develop and manage the annual Learning & Development budget, including travel and expense costs.
Evaluate, select, and manage external learning vendors, consultants, and technology providers.
Negotiate contracts and service agreements to maximize value and effectiveness.
Monitor utilization, effectiveness, and return on investment of learning programs and technology platforms.
Ensure appropriate stewardship of organizational resources and learning investments.