Director, Laboratory Support Services - Kelsey Seybold Clinics - Houston TX
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Director of Laboratory Support Services provides executive leadership for all non-analytical laboratory operations, including phlebotomy, patient service centers, specimen collection, home draw services, client services, laboratory hotline operations, courier and logistics services, affiliate provider support, and outreach operations The Director is responsible for ensuring a seamless laboratory experience for patients, providers, and staff through exceptional service, operational excellence, regulatory compliance, and continuous process improvement You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- Bachelor's degree in Medical Laboratory Science, Healthcare Administration, Business Administration, or related field
- 7+ years of laboratory experience
- 5+ years of management responsibility
- Solid knowledge of laboratory operations, phlebotomy, customer service, logistics and regulatory requirements (CLIA, CAP, COLA, OSHA, HIPAA)
- Excellent written, verbal, and interpersonal skills
- Driver’s license and access to reliable transportation
Nice To Haves
- Master's Degree
- Laboratory Outreach experience
Responsibilities
- Provides executive leadership for all non-analytical laboratory operations, including phlebotomy, patient service centers, specimen collection, home draw services, client services, laboratory hotline operations, courier and logistics services, affiliate provider support, and outreach operations
- Ensuring a seamless laboratory experience for patients, providers, and staff through exceptional service, operational excellence, regulatory compliance, and continuous process improvement
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
