Director, Labor Optimization

MemorialCare•Fountain Valley, CA

5d•Remote

About The Position

The purpose of this role is to optimize labor productivity performance across the health system. This encompasses supporting and standardizing the health system’s labor productivity performance, benchmarking, target standard creation, and position control management. This role will work closely with finance, hospital directors, and executive leadership to educate, identify productivity opportunities, communicate recommended solutions appropriately and drive labor and expense management improvements. This position reports to the Executive Director of Financial Planning and Decision and Support. This role supports the annual planning process and works with our benchmarking tool to set productivity targets. The position will also work directly with hospital frontline leaders and CFOs to meet those strategic goals. The ideal candidate will have strong leadership skills and in-depth knowledge of hospital staffing and operations with experience in optimizing financial performance within a clinical environment. Responsible for monitoring, analyzing, and improving labor utilization across hospital departments for all entities to drive cost-effective and high-quality patient care.

Requirements

7+ years of relevant experience working in an acute care hospital or multi-facility health system.
3+ years of experience managing high-performing teams and a track record of developing future leaders.
Experience working with Epic information systems, Strata Decision and Vizient ODB is preferred.
Understanding of hospital productivity staffing ratios in California.
Experience in Strata Labor Management platform or equivalent
Experience in data analysis and reporting, demonstrating advanced proficiency in MS Excel is required.
Experience in health care labor data and terminology, finance, and/or hospital operations required.
Knowledge and understanding of key workforce management concepts and tools (e.g., shift management, productivity tracking, labor productivity metrics (e.g., hours per UOS), staff scheduling is preferred.
Comprehensive knowledge in healthcare industry practices, including labor data, finance, charge master/billing, and hospital operations, with a strong preference for candidates experienced in labor/workforce-specific benchmarking and productivity metrics across various settings such as acute care, ambulatory care, and corporate shared services.
Strong work ethic with the ability to complete tasks and deliverables under tight deadlines.
Exceptional interpersonal skills with the ability to convey complex data insights to diverse audiences, enhancing decision-making processes.
Bachelor's degree in accounting, business, health administration, finance, nursing, public health, industrial engineering, statistics, management information systems, or a closely related field.

Nice To Haves

MBA, MPH, or similar graduate degree preferred.

Responsibilities

Utilize the Strata Labor Productivity tool to monitor and drive productivity improvements.
Deliver system-wide labor KPI reporting to facilitate informed management and continuous improvement.
Support hospital management teams in the creation of labor reports tailored to their specific needs.
Reporting includes both routine and ad hoc reporting to verify and validate workforce optimization and cost savings opportunities.
Support hospital management teams in the execution of productivity initiatives.
Participate in departmental interviews at local hospitals.
Meeting with leaders to understand department practices, shift management, and ultimately enhance daily labor practices.
Provide training to lean project managers, department leaders, and subject matter experts to ensure effective labor management.
Maintain advanced competencies with decision support and BI tools, such as Strata, PeopleSoft, and Vizient ODB.
Utilize Vizient Operational Database (ODB) to assist with target setting and benchmarking for comparable departments to drive system-wide consistency and performance.
Identify areas of opportunity for productivity gains and recommend actionable improvements.
Manage and standardize reporting and processes across campuses where appropriate.
Participate in hospital labor productivity governance and position control process, contributing expertise and providing essential data necessary to support informed decision making.