Director, Lab Operations - Southwest
About The Position
Quest Diagnostics is seeking an inspiring, process-oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This pivotal leadership role is ideal for a collaborative problem-solver who wants the opportunity to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high-performing team dedicated to technical precision, operational excellence, and rigorous regulatory compliance. The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.
Requirements
- 8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role
- Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities
- Bachelor’s Degree required, advanced degree preferred
- Proven ability to collaborate with all levels of the organization
- Success setting and executing strategy and diving deep into technical details to troubleshoot
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
- Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
- Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.
Nice To Haves
- Experience in the healthcare industry is highly preferred and highly valued
- Strong executive presence and leadership skills
- Leadership experience in highly automated operations is preferred.
- Demonstrated success in applying LEAN principles and continuous improvement methodologies.
Responsibilities
- Directs and coordinates laboratory activities to ensure that services are provided on schedule with quality and cost objectives
- Ensures that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws
- Develops and trains personnel within the laboratory and review and appraise their performance
- Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates
- Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment where necessary
- Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
