Director, Knowledge Management
About The Position
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As the Director of Knowledge Management, you will own Oura’s enterprise knowledge strategy and serve as the Directly Responsible Individual (DRI) for our transition to governed, durable knowledge practices. Operating at the intersection of People, IT, Legal, Comms, and Operations, you will establish taxonomy, build governance frameworks, and drive the cultural change needed to ensure the right knowledge reaches the right people at the right time.
Requirements
- 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
- Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
- Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
- Familiarity with data retention compliance, legal governance, or HR/L&D operations.
Nice To Haves
- Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
Responsibilities
- Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
- Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
- Partner with senior leadership to identify and mitigate organizational memory risks.
- Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
- Build and mobilize a cross-functional network of department champions to lead migration efforts.
- Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
- Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.
- Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
- Embed retrospective practices to systematically document decision rationales and project context.
- Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
- Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
- Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
- Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
