Director, Key Accounts - Sephora

Sol de Janeiro • New York City, NY

3d • Hybrid

About The Position

The Director, Key Accounts role is responsible for omnichannel account leadership with a focus on best-in-class retail partnership, fostering excellent working relationships with all members of the retailer merchant teams. This leader will build omnichannel launch plans with retail and internal cross-functional partners. This role will work alongside cross-functional sales, marketing, digital, operations, and finance teams on key projects to build the business in key retailers while driving retail sales growth and net shipments.

Requirements

• Bachelor's degree preferred
• 8+ years in Sales/Account Management, Category Management or Retail Management.
• Experience working with Sephora corporate team is preferred.
• Strong analytical ability; attention to detail and organizational/time management skills.
• Ability to work with data from multiple sources and interpret the data to provide actionable conclusions.
• Advanced Microsoft Excel and PowerPoint skills required.
• Desire to work in a strong team environment.
• Well-developed interpersonal and communication skills.
• Ability to build relationships to drive results, and can present regularly to small-medium size groups.
• Ability to balance priorities across multiple internal and external stakeholders.
• Ability to learn new systems quickly and leverage systems and information to influence others.

Responsibilities

• Manage key Sephora US Account business for Sol de Janeiro and build strong, collaborative relationship with retailer teams.
• Manage Sephora Account Manager, Canada ensuring CA aligns to the NA Strategy and offers unique Exclusives (where applicable).
• Manage Sephora NA Assistant Manager, KA and ensure development and growth across the Sephora NA portfolio with Account support of US, CA.
• Grow the NA business in alignment with shared performance goals, remaining competitive and maintaining top rankings.
• Drive strong revenue and profitability growth, achieving aggressive sales goals while expanding market share and supporting omnichannel plans.
• Advocate for Sol de Janeiro brand positioning and point of difference with our retailer counterparts.
• Identify risks and opportunities to sell-in and sell-through plan and propose and execute innovative solutions.
• Manage 360 omnichannel opportunity planning in partnership with retailer and internal Sol de Janeiro team, including digital and in-store exposures for both permanent gondola/wall fixturing and temporary locations, sell-in sales, dot.com, media and social strategy, and sampling and loyalty/CRM initiatives, optimizing key levers and being best-in-class partners.
• Partner with retailer to identify key market trends and focus categories to drive collaborative product development and best-in-class digital strategy.
• Work closely with cross-functional teams to build new go-to-market strategies and 360 support elements to maximize launches and brand potential tailored to our retail partners’ needs.
• Partner with education and events internal resources to align on strategy, planning and execution to support core and new launches.
• Partner with internal planner to develop and communicate detailed plans and ensure adequate inventory support in-store and online.
• Responsible for the overall stock levels and ensuring that appropriate product mix of stock is available in the stores/online by assuring timely ordering, proactively monitoring and resolving low or out-of-stock conditions.
• Manage and collaborate with Planning team on Sell In/Sell out forecasts and actuals, ensuring we are tracking to AOP Budget and LE Forecasts.
• Partner with visual merchandising, marketing and retailer teams to execute instore visual merchandising deliverables including Calendar layout, design, planograms, timelines, (endcaps/towers/gondola) and corresponding inventory planning and support.
• Ensure Communication with Sephora is clear, consistent and timely around VM timelines, deadlines and VM Strategy.
• Act as Liaison for Sephora with all VM Asks, requests, updates, feedback while ensuring we represent and do right by SDJ.
• Weekly sales reporting and communication, identifying opportunities, amplifying successes, tracking rankings etc.
• Responsible for US Sephora Budget planning + promotional budget planning and tracking.
• Assist in Managing Total NA Sephora Budgets

Benefits

• Competitive salary and bonus program for full-time team members
• Flexible hybrid work environment with opportunities for collaboration and growth
• Inclusive culture that values diverse perspectives and celebrates individuality
• The chance to be part of a fast-growing, award-winning global beauty brand

What This Job Offers

• Job Type: Full-time
• Career Level: Director