Director IV Consumer Affairs and Appeals

TX-HHSC-DSHS-DFPS • Austin, TX

4d • Onsite

About The Position

The Director IV performs highly advanced (senior-level) managerial work providing executive leadership, strategic direction, and oversight for the Office of Consumer Affairs and the Office of Appeals. The position is responsible for establishing vision, goals, policies, and performance standards; overseeing statewide operations; ensuring compliance with applicable laws and regulations; and advancing agency priorities through collaboration and continuous improvement. The work involves significant independent judgment and initiative and is performed under minimal supervision.

Requirements

• Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; business and management principles involved in strategic planning, resource allocation, and leadership techniques; and the principles and practices of public administration and management.
• Skill in establishing plans and setting objectives and goals that support an overall business strategy; decision-making, including assessing risk and using good judgment to inform decisions and recommendations to leadership; and conflict resolution and working quickly and collaboratively to solve problems.
• Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate agency policies and procedures; to prepare concise reports; to communicate effectively; and to supervise the work of others.
• Experience in management and direction of complex programs relevant to the assignment.
• Minimum of 7 years of experience in Consumer Affairs.
• Applicants selected for hire must pass a background check and if applicable a driver’s record check.
• State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.
• As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
• DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Nice To Haves

• Graduation from an accredited four‑year college or university with major coursework in a field relevant to the position is generally preferred.
• Experience and education may be substituted for one another.

Responsibilities

• Provides executive leadership and strategic direction; establishes goals, priorities, and performance standards; leads and develops management staff; and ensures accountability, quality, and effective program operations.
• Directs statewide consumer affairs functions, including complaint intake, review, resolution, policy compliance, reporting, and quality assurance activities to ensure consistent, fair, and timely outcomes.
• Provides executive oversight of agency appeals processes to ensure due process, consistency, compliance with legal requirements, and alignment with agency policy and standards.
• Develops and implements the strategic vision, long‑range plans, and initiatives for consumer affairs and appeals programs; evaluates program effectiveness; and leads operational and process improvements aligned with the agency’s strategic plan.
• Serves as a senior liaison and representative for consumer affairs and appeals, collaborating with agency leadership, program areas, legal partners, external stakeholders, and legislative entities; represents the agency in meetings, workgroups, and briefings.
• Performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Executive