Director, IT

Harvey•San Francisco, CA

11d•$224,000 - $336,000

About The Position

Harvey is scaling fast and our internal technology backbone has to scale with it. We're hiring a Director of IT to own IT Operations and Systems & Network Engineering end to end, including the help desk and endpoint experience every employee depends on, the identity and collaboration stack that keeps us secure, the network and infrastructure that powers our offices worldwide, and the A/V, live production, and event technology that powers Harvey's all-hands and internal broadcasts. You'll lead a team of managers and senior engineers, set the technical and operational strategy, and partner closely with Security, Engineering, People Ops, and Workplace to keep Harvey running as we grow. The ideal candidate is a hands-on technical leader who has scaled IT operations and infrastructure inside a high-growth company, builds and develops strong engineering teams, and operates with a security-first mindset in an enterprise-grade environment.

Requirements

Minimum 10 years of experience in IT operations and/or systems and network engineering, with at least 4 years leading teams (including managing managers or senior ICs).
Deep hands-on grounding in modern IT infrastructure: identity and access management (Okta or equivalent), endpoint management (JAMF/MDM), cloud collaboration (Google Workspace, Microsoft 365), and enterprise networking.
A track record of scaling IT operations and infrastructure in a high-growth company, including multi-office or global environments.
Demonstrated security-first judgment — you've partnered with Security/Compliance teams and understand SOC 2, SSO/SCIM, and data protection requirements.
Experience owning budgets, vendor relationships, and procurement decisions.
Strong communication and stakeholder management skills, especially with non-technical teams.
Ability to thrive in a fast-paced, high-growth, and global environment.

Nice To Haves

Experience overseeing A/V, conference room, or live event production technology, or managing a media/production function.
Background supporting a security-conscious or regulated environment (legal, fintech, healthcare, or similar).

Responsibilities

Own the strategy and day-to-day execution for IT Operations and Systems & Network Engineering, including end-user support, endpoint management, identity, collaboration, and network infrastructure.
Own Harvey's A/V, conference room, and live production technology, leading the Manager, Media Productions and partnering with Comms and Workplace on all-hands, executive broadcasts, and live events.
Lead, coach, and grow a team of managers and senior engineers, and stand up new IT infrastructure engineering roles as the function scales.
Set and hold service-level standards for global IT - response times, uptime, and a high-quality employee experience across every office and region.
Drive the technical roadmap for systems and network architecture: identity lifecycle, SCIM/SAML/SSO, zero-trust network design, and high-availability infrastructure across new and existing offices.
Partner with Security to ensure every system and process meets Harvey's bar - SOC 2, encryption at rest and in transit, and SSO/SCIM for anything touching employee data.
Own IT infrastructure delivery for office buildouts and global expansion, working with Workplace and vendors from design through go-live.
Manage the IT operations and infrastructure budget, vendor relationships, and procurement in partnership with Finance and Procurement, leveraging Harvey's scale in negotiations.
Establish the operational rigor the function needs to scale — change control, incident and root-cause processes, asset management, and an ITSM practice.
Build a roadmap and reporting cadence that gives leadership clear visibility into IT health, risk, and investment.