Director, IT
About The Position
Life360 is seeking a Director of IT to oversee IT Operations and IT Engineering. This role involves managing enterprise identity, endpoint management, corporate infrastructure, collaboration tooling, and the service model for a distributed workforce. The position offers an opportunity to innovate IT operations within an AI Native environment, applying an engineering mindset to ensure the function is structured, automated, and metrics-driven. The ideal candidate is a hands-on technical leader with experience scaling IT operations and engineering in high-growth settings, possessing strong engineering principles and a safety-first approach. Within the first year, this role aims to establish IT as a strategic business partner, anticipating technology needs and building roadmaps that align with Life360's growth. The goal is to create a productivity advantage for employees through fast, reliable tools and a positive technical experience, with efficient request handling, confident budget management, and integrated AI tooling and automation. Operational excellence will also enhance security and compliance, ensuring robust identity management, asset visibility, and access controls. The team is expected to have high morale, strong retention, and attract top IT talent.
Requirements
- Minimum of 15 years of experience in IT, including at least 7-8 years in a senior leadership role directing multiple teams or functions
- Deep hands-on grounding in modern IT infrastructure: identity and access management, endpoint management, cloud collaboration platforms, and enterprise networking
- Experience embedding AI tools and automation into IT operations and employee productivity workflows
- Demonstrated security-first judgment partnering with Security and Compliance teams
- Experience owning budgets, vendor relationships, and procurement decisions
- Strong communication and stakeholder management skills, especially with non-technical teams
- Comfortable operating in a global, high-growth environment where systems and headcount scale quickly
- Bachelor's degree in Computer Science, related field, or equivalent experience
Nice To Haves
- Experience leading IT or corporate engineering at a remote-first or high-growth technology company, with a modern cloud-based stack (e.g., Okta, Jamf, and SaaS collaboration tooling) rather than a traditional on-premise environment
- Hands-on experience building or deploying AI agents and automation into IT or employee workflows, with concrete use cases and measurable impact
Responsibilities
- Own the strategy and execution of Life360's core IT Operations & Engineering teams including enterprise identity, endpoint management, network infrastructure, collaboration, and end user services
- Drive the technical roadmap and transparency programs to provide leadership clear visibility into IT quality, risks, and investments
- Lead, hire, and grow a high-performing IT team, raising the bar toward an engineering first skillset and standing up new IT engineering roles as the function scales
- Set and hold high quality service level standards through evolving IT's operating model: service ownership, response times, availability, and an exceptional employee experience
- Partner with the CISO and Information Security to ensure every service and process meets our safety standards
- Identify and implement AI Native tools and automation that improve internal productivity and employee workflows, in line with Life360's broader AI Native transformation
- Own IT vendor relationships, contract negotiations, and budget planning, partnering with Finance and Procurement
- Serve as escalation point and executive sponsor for major IT incidents, migrations, and large-scale initiatives
Benefits
- Competitive pay and benefits
- Medical, dental, vision, life, and disability insurance plans (100% paid for employees)
- 401(k) plan with company matching program
- Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
- Flexible PTO, 13 company-wide days off throughout the year
- Winter and Summer Weeklong Synchronized Company Shutdowns
- Learning & Development programs
- Equipment, tools, and reimbursement support for a productive remote environment
- Free Life360 Platinum Membership for your preferred circle
- Free Tile Products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
