Director, IT Vendor Management
About The Position
The Director, IT Vendor Management will lead the day-to-day operation and continued maturity of the IT Vendor Management Office. This hybrid role is based in Charlotte, North Carolina, and oversees consistent, rigorous, and transparent vendor management throughout the lifecycle, from intake and onboarding through governance, performance management, renewal support, and offboarding. The role works across IT and business functions to establish vendor segmentation and governance based on strategic importance, cost, quality, speed, risk, and business criticality. It collaborates with Global Sourcing, Legal, Security, Compliance, Risk, and Finance to support commercially sound, contractually robust, secure, and compliant vendor decisions. The director also supports budgeting, forecasting, vendor planning, renewals, and spend visibility across the IT vendor portfolio. The successful candidate will use scorecards, KPIs, SLAs, and review cadences to monitor vendor performance, service quality, risk, and value delivery; identify optimization and efficiency opportunities; and maintain appropriate controls, escalation paths, and documentation. The position requires a bachelor’s degree in a relevant field and at least eight years of progressive experience in IT vendor management, strategic sourcing, procurement, supplier management, or related technology leadership roles.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Finance, or a related field.
- At least 8 years of progressive experience in IT vendor management, strategic sourcing, procurement, supplier management, or related technology leadership roles.
- Strong understanding of IT vendor categories, including software, infrastructure, cloud, managed services, and professional services.
- Experience with vendor scorecards, service reviews, KPI/SLA management, issue resolution, and continuous improvement.
- Strong analytical, organizational, and problem-solving skills, including the ability to translate data into actionable recommendations.
- Strong communication and influencing skills, with the ability to work effectively across functions and levels.
Responsibilities
- Lead the day-to-day operation and ongoing maturity of the IT Vendor Management Office.
- Drive consistency, rigor, and transparency across vendor intake, onboarding, governance, performance management, renewal support, and offboarding.
- Support vendor segmentation and governance models based on strategic importance, cost, quality, speed, risk, and business criticality.
- Collaborate with Global Sourcing, Legal, Security, Compliance, Risk, and Finance to ensure vendor decisions are commercially sound, contractually robust, secure, and compliant.
- Oversee IT portfolio vendor governance processes, ensuring oversight is appropriate to vendor criticality, spend, risk, and business impact.
- Implement and maintain vendor scorecards, KPIs, SLAs, and review cadences to monitor performance, service quality, risk, and value delivery.
- Identify opportunities for cost optimization, improved commercial terms, service improvements, and operational efficiencies across the vendor portfolio.
- Partner with IT and business stakeholders to understand service needs, operational priorities, and vendor-related challenges.
- Help ensure vendors comply with company policies, contractual obligations, cybersecurity requirements, and applicable compliance standards.
- Maintain governance controls, escalation paths, and documentation practices for vendor issues and risks; escalate material risks, performance concerns, and compliance gaps to leadership as appropriate.
- Partner with Finance and Global Sourcing on budgeting, forecasting, vendor planning, renewals, and spend visibility across the IT vendor portfolio.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including paid vacation, holidays, and personal days
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools, products, and partner programs
- Wellness program
- Learning and development resources, including a digital learning portal, Lean Academy, and online university
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What This Job Offers
Job Type
Full-time
Career Level
Director
