Director IT Portfolio Management

Armstrong World Industries • Lancaster, PA

18h • Onsite

About The Position

We are seeking a Director, IT Portfolio Management to partner closely with the CIO and senior leaders to translate business priorities into a clear, executable, and value‑driven technology portfolio. This is a highly visible leadership role for a strategic operator who brings structure without bureaucracy, urgency without chaos, and the judgment to help the organization invest in the right work at the right time.

Requirements

• Strong business judgment and the ability to balance competing priorities, tradeoffs, and constraints
• Comfort working with executives, business leaders, IT teams, and external partners
• The ability to influence without authority and facilitate fact‑based decisions
• A pragmatic mindset, bringing discipline and structure while enabling flexibility and speed
• Clear, concise communication of complex topics to senior audiences
• A focus on outcomes, value realization, and continuous improvement
• Bachelor’s degree in Information Technology, Business, Engineering, Computer Science, or related field (or equivalent experience)
• 10+ years of progressive experience in IT portfolio management, IT PMO leadership, technology program management, or enterprise transformation
• 7+ years of leadership experience managing project managers, program managers, analysts, or cross‑functional delivery teams
• Deep understanding of IT financial management, portfolio governance, resource capacity planning, and benefits realization
• Experience with PPM/SPM tools such as ServiceNow SPM/PPM, Planview, Clarity, Jira Align, or similar platforms
• Strong knowledge of Waterfall, Agile, and hybrid delivery models

Nice To Haves

• Experience in manufacturing, industrial, building products, or other complex operating environments
• Exposure to SAP/ERP programs, enterprise application modernization, digital commerce, data/AI, cybersecurity, or infrastructure transformation
• Experience building or maturing an enterprise PMO, Office of the CIO, or strategic portfolio function
• MBA or master’s degree in business, technology, engineering, or a related field
• PMP certification (PgMP, PfMP, Agile/Scrum, ITIL, or BRMP certifications are a plus)

Responsibilities

• Lead enterprise IT portfolio management, ensuring alignment to business strategy, priorities, risk, and capacity
• Partner with the CIO and IT leadership to shape the IT roadmap, investment priorities, and executive decision rhythm
• Establish and continuously improve PMO standards, portfolio governance, delivery practices, and reporting
• Own demand intake, triage, prioritization, and approval of new technology initiatives
• Oversee project and program health, including scope, schedule, budget, risks, dependencies, and escalations
• Develop resource capacity and financial models in partnership with Finance and IT leaders
• Define and track portfolio‑level metrics, benefits realization, performance, and business outcomes
• Prepare executive‑ready materials for leadership, ELT, and governance forums
• Lead, coach, and develop a team of project managers, analysts, and portfolio resources
• Advance use of ServiceNow Strategic Portfolio Management / PPM and related tools to improve transparency and decision‑making

Benefits

• medical
• dental
• prescription drug
• life insurance
• 401k match
• long-term disability coverage
• vacation and sick time
• product discount programs
• Personal development to grow your career with us based on your strengths and interests
• A casual work environment where we have a recognition program for our team, and service awards
• fitness center
• lunchtime cafe

What This Job Offers

• Job Type: Full-time
• Career Level: Director